Torre Guaceto Greenblu Resort

Absolutely diabolical I have no idea how this hotel got 4 stars, it completely shattered my trust in the star system. Bare bones room , not even a kettle. My room had a blocked sink, door didn’t open properly - had to call for help to get in . Food was absolutely disgusting - I did not know it is possible to have bad food in Italy but this hotel made it possible - tasteless leaves, basic pasta with Parmesan that comes out of packets, salads made of random ingredients that look like yesterdays leftovers, dry fish …. In the restaurant they assign you a specific table and you are not allowed to move - have not seen anything like this in my life. Plus had no idea about this system as nobody bothers to explain this so I ended up walking for ages trying to find a table that didn’t say ‘reserved’ on it. Staff does not explain anything at check -in and genuinely seems disinterested. I had a large suitcase and had to carry it up the stairs myself with no offer of help - they just pointed in the direction of the room. Beach is pretty and private but the entry to water is full of rocks and rather dangerous. But the cherry on top is that there is constantly some sort of entertainment going on by the pool with blaring music. No escape from it in the rooms as it’s too loud . It goes on till midnight. Wow…. Disappointed doesn’t describe it

The worst hotel I have stepped foot into. TUI were a disgrace and still to this day have not refunded or compensated for our trip. Continuously passed the issue from pillar to post and basically mis-sold and represented this hotel both verbally and in their literature. The Hotel Managers were understanding and most helpful but IF booking through TUI (and I suggest from experience you DO NOT!) then the hotel is nothing like the brochure. Basically very basic (no facilities) rustic and VERY casual and more like a camping establishment. We had damp, mold, air conditioning did not work, unkempt gardens, restaurant closed very early and no room service available......I could go on! Place in need of refurbishment etc. Moved internally to a another hotel in the chain (no help from TUI and had to pay the uplift even though online and recorded calls the representative said NO COST) Torre Cintola was also 4* but 5* in comparison in terms of ALL aspects.

I do not recommend. We stayed in one of the rooms away from the main building. The room was musty smelling. We could not turn the air conditioner below 26 degrees Celsius. There was no WI-FI in our room and we had to go back to the main building to access the Internet. There were no toiletries other than soap. Bedding was worn out. The room felt unsafe because we had to open the window since the room was so warm and our room was on the ground level. The pool looked nice but didn’t open as scheduled. Food was ok but didn’t look like the pictures.

2 stars is my rating and this hotel is also worth nothing more. We are passing through and this seemed like a suitable place to spend the night (luckily it was only for one night). Dramatic beds, no WiFi in the room. Swimming cap in the pool and the so-called super breakfast was a huge disappointment. Perhaps a good hotel for people who are used to less luxury, but for 4 stars you expect considerably more. Moreover Staff was not kind and service was poor