I am giving Catalina Inn in Catalina, AZ (a suburb of Tucson) a ‘1’ rating for my recent stay with them. First, they denied there was a paid reservation for a specific room. Then after about 2 hours and a long phone call from the travel agency GVR they “suddenly” found my reservation. Upon arrival that evening, they had apparently rented that room to someone else. All they had available was a room upstairs or a room downstairs. I am a disabled veteran in a wheelchair, though I do use a cane, I cannot navigate stairs. So I took the downstairs room that was offered. The bed & the TV were about the only properly functioning items in the room. Advertised internet access was not available, no alarm clock in the room & no door hanger for ”Do Not Disturb”. The free breakfast was lacking: no juice, no pancakes or waffles, no fresh fruit and the hockey-puck eggs were cold & dry. DO NOT ACCEPT ROOM 106 if you stay at this establishment. They should not have even offered the room to me! The bathroom had a 6 inch hole in the wall on one side and mildew on floor and wall tile. Especially the wall by the door. The waterspout on the tub was so loose it could be lifted off. It was obvious the cleaning lady only vacuumed the ‘L’ shaped traffic area as there was dust, dirt, trash, and even dead bugs in corners and under movable furniture. Two lamps did not work because there was no electrical outlet near them. But the worst item was the plumbing leak I discovered that night under the floor of the sink at the vanity counter. It is not caused by a leaking U-trap, but by a problem within the foundation pipes. So that water seeps up and into the carpet and adjoining bathroom wall when the faucet is turned on at the sink. The rug itself within a few feet of this area was full of mildew and mold and became saturated with water. I have a form of COPD and a artificial heart valve so breathing mold & mildew could cause serious harm to me! I notified the hotel management the next morning ( as the night clerk could not do anything), stating that either they moved me to a comparable room or found me a room in a nearby hotel since we were going to be gone all day. And they did move me a few rooms down. Advertised internet access was not available, no alarm clock in the room & no door hanger for ”Do Not Disturb”. Immediately noticeable was that the door to room 106 was propped open for the next couple of days and no other work was done. So, the assumption is that this hotel will continue to rent out that room when they can without telling a customer about the health hazards from the mildew and mold.
103 Reviews