Park Lake Luxury Hotel

Views: The hotel is highly praised for its stunning views of Lake Villarrica, which can be enjoyed from all rooms and the restaurant.

I am extremely disappointed and frustrated with my experience at this hotel. They charged me twice for the same booking and, despite my repeated efforts over several months, have failed to refund the overcharged amount. Initially, the hotel staff acknowledged the mistake and assured me that the refund was being processed. Later, they claimed the money was "stuck with the bank" — a vague excuse with no evidence provided. Since then, all communication has gone silent. They first stopped responding on WhatsApp, then on Instagram, and now they no longer reply to emails either. This kind of behavior is not only unprofessional, it borders on consumer harassment. Hotels are in the business of hospitality — at the very least, one expects transparency, accountability, and basic customer service. Unfortunately, this hotel lacks all three. Their complete lack of integrity and disregard for guests once payment is received should serve as a red flag to any traveler. I strongly caution anyone considering this property — if something goes wrong, there is a real risk you'll be ignored, misled, and financially exploited. I will be reporting this matter to relevant consumer authorities and online platforms to ensure others don’t face the same ordeal. Travelers deserve better. Avoid this hotel.