Gallery Hostel

Probably the best Hostel I have ever stayed , absolutely clean and spacious . Toilet and locker is well separated from the room which is great . Only downside is its location is not so convenient to access but it is located in a nice neighborhood.

I don’t like this place so much. The room smells too chemical because of new renovation. It’s not good for health.

Very clean, bathrooms immaculate and shower really nice. 24 hour check in is very convenient. Definitely recommend

Good location, clean quiet women's dorm, lots of international travellers. Excellent breakfast and decent kitchen available to cook your own food. Unfortunately two men who work their were rude one evening in March, so I opted not to stay for the time I had booked and paid for from 10-22 April. The property received my 400+ euros for the upcoming stay on March 21. The manager refused to refund me and said official cancellation needed to be confirmed via Hostelworld, which I did online and was provided with a confirmation number. Still the manager would not refund me even though they were fully booked for the spring break holidays and could easily resell my space in the women's dorm. I showed up on 10 April saying that I would either stay there against my wishes or receive a refund. The manager refunded my card which took several more days to process. He, and other front desk personnel, were not hospitable. I asked for the name of the manager's supervisor at the beginning of the refund problem and was told the owner wishes to remain anonymous. Previously other workers had said that a ********* man owns the property but does not like to be known. However this is hearsay, I don't know who the owner is. To this owner I feel obligated to report the rude behavior or two men who work in the bar and restaurant, and despite leaving tips and treating people with kindness, rude behavior also from a woman who tended the bar. She was surely and seemed to dislike her job immensely. This coupled with the mismanagement of my refund that took hours over two weeks to rectify could have been avoided altogether made me want to leave and never return. There are 1000s of accomodations in Porto and neighboring towns, and most of the people that I have met in Porto are kind and helpful. If a person lacks empathy, lacks a kind nature, has zero simpatico, why would that person work in the hospitality industry? I have enjoy great experiences at other hostels and hotels. Suffice it to say, I would not stay in Gallery Hostel again or recommend it to any friends or family members.