The Harbour Hotel

What a complete dump. Generally ran down hotel and with tired old noisy rooms rooms. Lots of rubbish and junk being stored in places like the stairs and landings. Loose cables and rubbish just lay around. Lots of cigarette ends outside. Not sure if the hotel is going through some kind of refurb, but if it isn’t it desperately needs some money spent on it. Not best welcome. Quite cold. Just a sheet of paper with information from a staff member with no real welcome. Particular female staff member remained miserable all evening. Some customer service training should be provided to all staff. No hooks to hang anything up in bathroom and the smallest cupboard bathroom you’ve ever come across. Rusty shower curtain rail and mouldy shower curtain at the bottom. No extractor fan in bathroom, well there was but of course it didn’t work Towels provided are of the cheapest quality. Zero sound proofing between rooms and floors, could hear noise well into evening from rooms below and to the side, and from the bar underneath Room 14 was a bit of a mish mash set up, Sink in the room for some reason and not the bathroom and the sink was filthy, needs a deep clean down the back of it. Main light fitting in the bedroom was filthy and hanging from ceiling. No plugs by beds to charge anything and one of the side lamps had a broken cord and again was broken and dirty. Room 14 Door didn’t close properly and didn’t feel very safe. Wouldn’t want to stay here with a child. Not sure if door had been kicked in with someone trying to leave the room or someone trying to enter. Ok selection of beers in the bar but absolutely nothing local and Welsh, which was a shame. Same for the other village pub the ship inn. Rooms at rear of the hotel seem to be the oldest and worst condition. Rooms at front of hotel seem to be the nicest and may have undergone a makeover, some rooms have a nice balcony at the front of the hotel. Main bar restaurant and bar has doors hanging off hinges and holes in the ceilings, fridges all over the place that don’t seem to be working, again more junk storage which doesn’t make for a great environment. Wi-Fi didn’t work. Password provided didn’t work. Useless In room 14 one of the beds was dirty with hair and stains all over the sheets and quilts. Had to sleep on top of the bed and just felt very dirty. Walls in bedroom stained. Bed mattresses ridiculously soft. Very uncomfortable and I suspect of the lowest quality and cost possible. Water Tank kept filling in our room every half hour or so, assume it was from the toilets in the bar below. Made it very difficult to sleep with the noise. Terrible service continued at breakfast hadn’t really got set up properly by 8.30 even though breakfast starts at 8. Very very slow service. Glasses missing for juice, no sugar, very slow service despite several staff wandering around and chatting to each other. Staff sweeping up from the night before with chips/fries all over the floor from the ni

Leah, Kyle, and the team organised an excellent buffet for my mums birthday. There was an heaps of delicious food, and we were given a private room with our own bar. The team at the Harbour exceeded my expectations and truly went above and beyond.

The food here is AMAZING! Had THE BEST fish pie I've ever eaten and please, never, lose the garlic chilli prawns. Husband had loaded fries which were delicious. Staff are down to earth and friendly and lots of GF alternatives which is really refreshing for us. Thank you all. See you next time. :)