Family-friendly Hotels in Central Jakarta

Excellent location with exceptional service. Everyone from the person welcoming us  at the entrance upon arrival to the last person who bid us goodbye had done so sincerely with a smile. Will definitely come back to stay!

Changed 4 times before we settled in our room. At first, they put us in the old unrenovated room that smelly and feels very much creepy. Then they so called upgrade to deluxe room which also very creepy with strong damp carpets smell. At last, we have to top up almost double the amount we paid just to move to the renovated floor. They should have just tell us from the beginning instead if wasting almost an hour for us to go up and down to change room at almost 11pm! Hospitality & service of the housekeeping, bell boys & restaurant staff are excellent, but the from office could be better. Close by museum, Monas, easy to get taxi.

Spend staycation during mothers day Nice hotel but lighting in the room is not bright enough. Luckily the staff a happily assisted us to increase the brightness ! Hotel have superb variety breakfast! Swimming pool is very nice! I especially enjoyed fitness centre. So many equipment! I was assisted with nice trainer Pak Agus on how to use the equipment. Very pleased with his service!!

One of my family's fav hotel. The kids really love the pool. The service also very excellent and bfast really complete. A very recommended hotel in jakarta.

Booked the hotel to attend concert at stadium opposite them hotel. Staff was very helpful and friendly. Security scanned bags before entering the hotel. Breakfast spread was good with quality Japanese food. Only down side was there was a leak from toilet bowl which was very smelly.

The best hotel ever!!! The food at hotel very good and has many choices. All the staffs are very friendly. Pak Darrin/Derrin so nice to us since 1stime we meet him. Live music and the singer voice very good!! He sang our fav song from Afghan. Will recommend this hotel to our family and friends and insyaAllah will come again.

I was having great time during my stay at Ayana, the hotel was under renovation a bit but we still be able to enjoy the facilities at the hotel. They upgrade my room to studio suite which much bigger than my orginal booked room. The hotel has heater on the toilet bowl. Thank you Ayana. Just little note for muslim guess that Ayana buffet breakfast serve pork station at the corner of the restaurant, i was not aware until my last day.

The service at Le Meridien Jakarta is impeccable. From the front desk to the cleaning attendants, they take pains to look at all the details, ensuring all the hotel-goers are well taken care of. If I have anything that I need to nitpick about the hotel, is probably the food. The breakfast buffet while has a big spread, I would say the food is average but it is good nonetheless.

This time, I won't review the hotel itself, as the whole of Indonesia already knows that this hotel is very beautiful, clean, and perfect. I just want to give a brief review of the service from the staff based on my observations, not as a guest staying there. Oh yes! Before that, for everyone's knowledge, I own a travel agency, and I booked rooms at this hotel for 2 nights for my clients, who are two VIP families from Kuala Lumpur, Malaysia. They stayed in rooms 1701, 1703, 1709, and 1711. It's usual for me to personally accompany VIP clients to their chosen holiday destination, and this time they chose to go to Jakarta and Bandung. Naturally, the Grand Hyatt was their top choice. On the morning of the second day they stayed here, I arrived at the hotel as early as 7:00 am to check if my clients had gone down to the café for breakfast, but upon checking at the front desk, it turned out they were still in their rooms. At this time, I started interacting with one of the café staff members, whose name I forgot to ask. I inquired if there was any possibility of purchasing a drink at the café while waiting for my guests to come down for breakfast. Unfortunately, the staff member said there were no transactions during that time as it was reserved for hotel guests to have breakfast until 10:30 am. Understanding the rules of every hotel, I then asked if there was a place for me to wait. He then led me to a dining table outside the café and offered me a drink. I was very surprised because he offered me a glass of hot latte (I hope the hotel does not take action against him for giving me a free drink 😁). This kind of service can truly win the hearts of customers and greatly increase the likelihood of them returning. Thank you.

My stay at The Orient Hotel was nothing short of exceptional. The impeccable service, warm hospitality, and attention to detail made the experience truly unforgettable. The rooms were elegantly designed, spacious, and immaculately clean, with luxurious touches that enhanced comfort. The dining options exceeded expectations, offering a delightful array of flavours that catered to both local and international tastes. The hotel’s ambience perfectly balances sophistication and comfort, making it a serene retreat amidst the bustling city. A special mention to the staff, who went above and beyond to ensure every request was met with efficiency and a genuine smile. I highly recommend The Orient Hotel for anyone seeking a premium and memorable stay. I look forward to returning!