the Unbound Collection by Hyatt Hotels in Central Jakarta

The hotel is charming and has a luxurious ambiance, although it lacks certain amenities typically associated with five-star establishments. Guests are offered complimentary beverages upon check-in. The lobby and lounge areas are spacious and adorned with beautiful Indonesian art and décor. The staff is friendly and welcoming, ensuring a pleasant stay for guests. While the location may not be ideal, it is worth noting that few hotels in Jakarta offer a prime location at this price point. The pool appeared inviting, though I did not have the opportunity to use it. Regrettably, the gym was closed during my visit. The breakfast buffet is truly exceptional, offering a wide variety of delicious options. The rooms are spacious and well-appointed, featuring comfortable beds and large bathtubs.

We recently stayed at this hotel for one night and had a great experience. The location is fantastic, just a short distance from the Gambir train station, making it very convenient. The staff were exceptionally helpful and caring, even arranging a taxi pick-up for us. The room was clean, and the rate was very reasonable. Although we didn’t have a chance to try the restaurant or other facilities, the overall service and value make this hotel highly recommended.

We visited this hotel 2 weeks ago, receptionist greeted us with smile, booking process only need several minutes, there is comfortable lobby for waiting and very wide pool. We booked suite room because its the biggest room for us to take maternity photo and there is bathup with nice night city view. BBQ night dinner taste was awesome with butter rice, various fresh fish, sirloin corner, salad bar and lot of desserts. Breakfast taste is good and mostly indonesia traditional food, you should try their porridge. Dental kit using great quality with branded toothpaste. Checkout process very fast and after that we go to pasar baru with 3 minutes walk. Special thanks for receptionist staff and restaurant staff for your friendly services. We definitely will be back if there is chance.

Overall is fine with location , strategic with 200m walk and have street of food. Staff is very friendly , facility such as laundry is good for long holiday traveller because we can wash our cloth. Just the breakfast selection is very less, no hot soup area. And no hot coffee machine area. Which feeling sick and wish to have something warm such as soup mee, or hot chocolate they don serve😔 Others all is fine ☺️

We had problems with the laundry. They wanted to charge me more, even though I weighed my clothes on the scale before taking them. The employee saw that they weighed 5kg. When I returned, they didn't return the cloth bag I sent and they didn't return my compact blue quick-drying towel. The staff did not know about the schedules. Each one said a different time, we could not sleep until midnight, waiting, and we only received it 6 hours before our flight.

Very good swimming pool area. Room is very comfy and spacious. We ordered butter chicken from Room Service and it was very delicious. At the lobby, receptionists offered cookies which is very nice gesture.

Nice but dated 5 star hotel. Spacious room, comfortable bed and pillow. A vast variety and generous amount of traditional and some western selections for the breakfast buffet. My personal take will be 4.5/5.

Hotel Indonesia Kempinski location is great and easily accessible to most part of Jakarta. The hotel buffet breakfast was awesome. What a wonderful spread of food, varieties of local and international cuisine. The plus point is the hotel is link to one of the biggest shopping mall in Jakarta. You can spend a whole day in the mall.

Hotel building and lobby looked nice enough. Checking in was a breeze. Room hallway looks old and gloomy, reminded me of my dormitory days but with better colours. Bedroom didn't have much space, but was still tolerable. The wallpapers had yellowing/dried leak marks. Washroom was tiny and all the drains (sink & shower) are very slow at draining. And no lock for the washroom. The worst was the lighting, i turned off the lights while sleeping, woken up to a room fully lit with tv on maybe a couple hours later. I thought i might have accidentally pressed a button while sleeping. Turned everything off and went to sleep again, then same thing happened again. In total this happened 3 or 4 times, too tired and sleepy to care. I didn't bother complaining because it happened between the middle of the night to dawn. Even if I did complain the possible solutions would be to send a technician or switch me to a better room, and neither is desirable. I was on a one night business trip with full schedule both days. Breakfast was nice, plenty of options, but the service wasn't so good. When i was showed to my table, the host asked if i wanted coffee or tea, I picked coffee. Went around to take my breakfast, came back to table and coffee wasn't there. Then not long after i started eating, a waiter came by and asked if i wanted coffee or tea, said coffee. 5 minutes later another waiter came by if I wanted coffee or tea..again. Finally got my coffee a good 15mins later, I should've just gotten a cup myself. Asked for sunny side ups, eggs came after i finished my plate, about the same waiting time with coffee and the egg station was empty when I ordered. I'm sorry but I don't think this was a 5-star hotel, and the price wasn't worth it. I believe the problem with light was caused by the room card slot right to turn on the power. Must've gone wrong and failed to detect a card in the slot and shut everything off, then suddenly detected the card again, hence all power and light kept turning back on. Won't be staying there again Hallway picture doesn't look that bad in picture, because my phone decided to make it look nicer by auto-adjusting the light level, much darker in reality