Villa d'Este

This hotel would rank in my top 3 hotels of all time that I've stayed at. It was truly remarkable - not just is it gorgeous with its position directly on Lake Como and the beauty of its grounds, but what really stood out for us is their superior customer service. Nothing was ever an issue for the staff, who bent over backwards to accommodate our every wish. Whether we refer to the concierge service, who were really helpful, to room service, to the restaurant, and their exceptional can-do attitude. I want to especially single out their restaurant - as a vegan visitor, I could not have been more taken care of, and not only were choices plentiful, but the meals served were to die for. Truly world-class and exceptional quality.

We went to Villa d’Este in 2019 for a wedding and stayed there. It wouldn’t be an exaggeration to say it is the most iconic hotel I have ever stayed in. The garden design, together with the architecture of the hotel, creates such a peaceful atmosphere. Staying in a historic property with such beautiful design, well-maintained grounds, and top-level service gives you a completely different feeling. The restaurant’s food and the breakfast were rich and delicious. I had never seen an adult game room in any other hotel before—it really caught my attention and stayed in my mind.

This hotel surpassed all of my expectations. My friend and I arrived at the hotel, a little weary from traveling from the United States. We were able to check in a little early, which was much appreciated. They had a lovely silver bowl with fresh peaches waiting for us when we got to our room. We had a beautiful view of the lake. The blackout shutters are the best I have ever experienced. The beds were so comfortable and ensured a long deep sleep. The food was exquisite! I recommend having drinks by the pool. The Rossini was my favorite. The staff were attentive and met or exceeded every expectation. Their breakfast buffet was so fabulous. everything I had was so wonderful. The grounds are so beautiful and I cannot wait to come here again!

Everything about this hotel is wonderful but I had a theft from my room . My mistake was leaving purchases out near the chair and it must have been noticed that I came in with packages. I didn’t realize my missing purchases until I got home. Below are the purchases I made in Como and Bellagio which never arrived home with me.

This hotel is like walking into a dream ! It’s a big splurge but worth it - every tiny detail was amazing - the dinner , the incredible buffet breakfast , the concierge who went out of his way to help us when the trains weren’t running , every employee was attentive , the grounds are breathtaking - and having traveled to Europe many times , my husband and I agreed - the most comfortable bed we have ever slept on . We want to come back for a longer trip !

It's hard to explain why this is such a wonderful hotel - but it just is. We have stayed at amazing places, with probably more wonderful rooms but Villas d'Este is something special. The minute we drove through the gate we felt pampered. The service is the BEST. The setting is spectacular and the way the hotel is maintained is tip top. We were meeting our son, his wife and eight month old baby there and we had interconnecting rooms with little balconies - it really was a perfect set up. We requested this in advance and the hotel managed it. The breakfasts were yummy with the quickest most charming service. Sitting on the terrace under the stars at night really was magical. The only thing that would have topped everything would be if the hotel offered a shuttle boat service leaving in the morning and returning at the end of the day to go to Bellagio and back. We took the boat from Cernobbio to Como planning to take the boat from there to Bellagio (leaving almost 2 hours to get tickets for the boat from Como to Bellagio - as the concierge said we should arrive an hour early to get tickets as you can't book them on line). When we arrived there were huge lines and all tickets sold out to Bellagio. We ended up sharing a private boat with 4 other people but were only given 2 hours in Bellagio. We had lunch there but had hardly any time to explore the town or the immediate area around it. We could have happily spent 5 or 6 hours there. If we went again we would drive from the hotel around the lake.