Guest User
May 22, 2023
In the 21st century, I didn't expect to see such accommodation, especially in a Unesco city. It will be taken up with the authorities, the TV will be contacted, they refused to refund our money, they refused to return our claim. We will of course ask for the money again! We travel an awful lot and we have not experienced this in the poorest neighborhoods, not in the center of Cesky Krumlov. The whole booking process was a big scam as was the accommodation. The room was 8 meters, when ordering they wrote that it would be 15 square meters, but even after that the receptionist told us that no the room was 12 square meters, she measured it. According to the law of the Czech Republic it should have been 13 square meters. In the end the room was 8 square meters!!!! You will see the rest in the photos and video. We paid 115 euros for one night so you understand the situation!!!You can see in the photos that my husband slept on the bed like in a chest, the whole stay he could not straighten up in the room or in the shower. This was such a humiliating experience. I am an inspector for abused animals, they are supposed to have a bigger pen according to EU regulation as we -2 people with a dog had a room. We have a hotel in the family, we would never dare to scam a client like this!!!! The dog was charged for as well of course! There was day old pastries for breakfast every day and I found hair in the veggies. I handed the hair with the vegetables to a worker (blonde with a ponytail, the hair was black from the other worker! -I have two witnesses) When I asked the receptionist if they were not ashamed to accommodate people in such a shack, she replied "demand makes supply" with a smile and arrogance! the Czech trade inspection told us that we had to complain about the service V 21. storočí so nečakala, že sa dočkáme takéhoto ubytovania, zvlášť v meste Unesco. Bude sa to riešiť s orgánmi, bude oslovená televízia, peniaze nám odmietli vrátiť reklamáciu odmietli. Peniaze budeme samozrejme žiadať znovu! Cestujeme strašne veľa a toto sme nezažili v najchudobnejším štvrtiach, nie v centre mesta český Krumlov. Celý proces objednávky bol veľký podvod ako aj ubytovanie. Izba mala 8 metrov, pri objednávke písali, že bude mať 15 metrov štvorcových, ale i tak nam recepčná po tom povedala, že nie izba ma 12 metrov štvorcových, že to merala. Podľa zákona českej republiky mala mať 13 metrov štvorcových. Nakoniec mala izba 8 metrov štvorcových!!!! Zvyšok uvidíte na fotkách a videu. Za jednu noc sme dali 115 eur, aby ste chápali situáciu!!Na fotkách vidite, že môj manžel spal na posteli ako v truhle, celý pobyt sa v izbe ani v sprche nemohol narovnať. Toto bol tak ponižujúci zážitok. Som inšpektorka pre týrané zvieratá, tie majú mať väčší koterec podľa nariadenia EÚ ako sme my -2 osoby so psom mali izbu. V rodine máme hotel, nikdy by sme si nedovolili takto podviesť klienta!!!! Za psa sa platilo tiež samozrejme! Na raňajky bolo deň staré pečivo, každý deň a v zeleni