PHENIX HOTEL

I'm kidding, the air conditioner is broken. It's -20 to 30 degrees below zero in the Northeast and the air conditioner doesn't heat it. It's freezing for me. I went to take an exam and I caught a cold after sleeping for two nights. I really got over it. On the first day, the air conditioner didn't work. There was no solution for the problem. I called again the next day and they sent an electric heater. It was not just our room. They sent out a lot of electric heaters at their request, and the internet was disconnected in the room. , I couldn’t watch the TV, and later I found someone to fix it. The person didn’t understand the TV at all, and said that I couldn’t watch the TV if it was connected to the Internet. I laughed to death. In such a big hotel, takeaways can’t be delivered to the door, and you have to download 1 I picked it up from the takeout rack in the lobby of the building. The room attendants were all wearing cotton-padded jackets. Just think about how cold it was. I specially bought a takeout and bought an electric heater to sleep in under the quilt. After taking it, I used it to protect myself from lightning in winter.

The room is very good, the service is perfect, the location is also very suitable, and it is clean. Recommended stay

I have never given a negative review before, this experience was really bad. 1. Service: The woman in red clothes at the front desk ignored me as soon as I entered the door. We went with friends and asked if we could be arranged to be closer. She said "try your best" and the tone can be imagined by yourself. I don’t know who to show this to, but I asked for a 100 deposit, and didn’t tell me where to scan it. When I scanned the QR code at the front desk, the woman immediately started slapping her face, saying it wasn’t this scan, it wasn’t the scan. Can you tell me which one to scan? I finally finished the process, but I didn't give the room card. I just put the ID card in the card holder and gave it to me. When I got to the sixth floor, I found that there was no room card. Cleanliness: There were many traces of unknown liquid on the bathroom curtain, and the carpet was also black. Facilities: All the towels were frayed, all were untidy, and threads were everywhere. The room was very damp. There was a lot of hair on the mattress, and the chairs were dirty. I don’t know what they were. I spent more than two hundred and fifty. Do you really treat me like two hundred and fifty?

The toilet seat in the room was glued open and it wobbled when you sat on it. You had to sit down gently because I was afraid that it would be damaged. The quilt cover must have become brittle from the washing. It was stuck and threaded even if you didn't touch it. I was afraid that it would be damaged and I quickly told the front desk. Voice. Also, Ctrip usually pre-authorizes the payment. This time, I paid at the store, so I didn’t pay attention. When I arrived at the store, I was asked to pay the deposit and room fee. I was confused. I remembered pre-authorization, and I said I’ll see. When I looked at the order, I saw that it was a pre-authorized deposit. I said I would scan the code to pay. Then while I was looking at the order, the male waiter at the front desk kept telling me that you were paying at the store. I said I would take a look. I remember. I pre-authorized it at that time, and then I saw that he kept rolling his eyes at me. I had a child and was unwilling to pay attention to him.

I rarely give negative reviews to hotels. I have stayed here several times before, but this time I was really disappointed. I originally booked a double bed room, but the front desk mistakenly booked a twin bed room. After that, I went to the front desk and asked to change. Secondly, the air conditioner does not work. There is no wind on such a hot day. There is also a safety issue. How can the hotel let people like this kind of people come in at night? I'm so disappointed, such a bad experience.

Not satisfied, very dissatisfied