Echarm Hotel (Changsha High-speed Railway South Station, Shumuling Metro Station)

Very satisfied with the warm front desk service. They also gave me a Changsha cultural and creative canvas bag. I will stay here again next time. Like it!

On the third night, their building caught fire and the power went out. We called to explain, but they only told us that they couldn't do anything. Then we asked for the time and they told me half an hour, but we waited for more than two hours, and they didn't take the initiative to call to ask. Because we ordered takeout, we had communicated with the front desk before, and they said they would be responsible for delivering it, but when we called again to ask them to deliver it, they denied it, saying that they would die if they delivered it from the 12th floor, and asked us to go down and get it ourselves, so aren't we human? We paid for the stay, we are customers, When we called later to ask, they didn't provide a solution, just kept dragging it out, saying that it would be done soon. The last time the hotel manager told us two solutions, one is to change hotels and the other is to pay compensation. When we traveled, the store came, and we were waiting for a call and waiting for them to call us to tell us their solution, but after waiting for a night, there was no call to take the initiative to ask us how to solve the follow-up problems. First of all, the attitude of the girl at the front desk was very bad that night. It was our first time in Changsha. This was totally incomparable. We were very disappointed and would not come again. Although we mentioned the compensation issue to the front desk guy the next morning, he also notified the person in charge of the hotel to call us for compensation. What if we didn't say anything, would it just be over? The hotel service still needs to be rectified.

The facilities are complete, travel is very convenient, the front desk service is also in place, mainly the handsome guy at the front desk is handsome

The front desk staff, restaurant staff and room management staff are skilled and friendly, and I am very satisfied. The hotel is only 3 minutes away from Exit 1 of the subway station, and there are many shops around. The shower facilities are a bit old and the lights are a bit dim at night. The breakfast is very rich, far exceeding other hotels of the same level.

The room is very clean and comfortable. The food around is very convenient. The front desk service is very good.

The room was larger than I expected, and it was also very clean. The service was in place and the requests were handled very quickly. Parking here is also very convenient. It is also close to the high-speed rail station and subway station. It is highly recommended.