Top 5-Star Hotels in Changsha

I usually don't write reviews when I go out for fun. This time when I came to Changsha for a trip, I saw that this hotel had a good reputation, so I chose it. It really gave us a surprise. From the moment we checked in, every employee was very enthusiastic. When we arrived at the front desk, their supervisor Ding introduced the room to us in detail, including the benefits included in the room. When he learned that we were here for a trip, he also recommended an itinerary for us so that we could avoid many detours. This professionalism deserves praise. Anyway, this hotel will be my first choice when I come to Changsha next time.

The location of the hotel is very good. It only takes ten minutes to ride a bike to May Day Square. There are shared bicycles on the roadside downstairs of the hotel. The hotel's morning buffet is very good, 50 yuan per person, with rice noodles, noodles, buns, bread, drinks, coffee, etc., which is still very rich.

Checked in on Sat 28th before my fiancé to arrange some things like wedding flowers, decorations etc. Katrina at reception was absolutely fantastic. She followed up on the requests I had and verified the Trip.com staff information which was sent earlier. She was extremely friendly, kind, thoughtful, diligent, and professional - a real asset to IHG. She took care of everything. She arranged the decorations to be done after we left for marriage registration so when I got back it would all be ready for my wife. The facilities and service like the 1st floor all day dining restaurant, the Sky27 bar and Intercontinental club on the 27th floor, were wonderful. The Latin band (Cuban / Colombian duo) were magnificent and quite friendly ✊ Breakfast boxes were arranged for our early departure on 31st. The taxi was ordered and promptly arrived ahead of time to collect us. Hotel staff checked if I was an IHG member and applied my discounts where relevant. Breakfast buffet and all day a La carte dining was wonderful. Shopping mall access through the hotel lobby is easily accessible and quite convenient. All in all, it was a marvellous few days at Intercontinental Changsha.

A very well kept established hotel with large room , clean, impressive toiletries ( Appelles brand ), excellently located to main tourist spots.Though Changsha is a place full of wonderful food ( chilli drenched fish head), there is a McDonald next door (just in case). The hotel staff also very polite and very kind in giving us free goodies bag ( full of local famous Hunan snacks) and by booking with Trip.com, was offered free most famous Local Bubble tea Cha Yan Yue Se 茶颜悦色 delivered to room. Thank you

It’s conveniently located next to Huangxing Street, only 5-10min walk away. The location is also central to almost all of the famous streets. Very good 5star hotel , rooms are big.

Changsha Atour S Hotel staff provide excellent customer services. Special compliment to the team lead ”跳跳魚” who has made extra effort to help us with our big luggages and accompanied us to wait for taxi along the road side. She even reminded the 2 taxi drivers of our airport terminal to ensure that there was no confusion regarding transportation. By taking extra steps to ensure comfort and safety, “跳跳魚” exemplified empathy, making us feel valued and cared for. A big thumb up for her!

I stayed for 3 nights over Christmas at the W Hotel and it went above and beyond all expectations! From the sleek, modern design to the impeccably clean facilities. It felt very festive as windows and tables were adorned with delightful Christmas decorations, the highlight was the lovely pink tree on the first floor, it was super cute! The entire staff's commitment to ensuring my stay was exceptional deserves high praise. They catered to every need with a level of care and attentiveness that exceeded all expectations. Day 1: Lovely plate of fruit. Day 2: Cute knitted pouch with candy. Day 3: Xmas-plate of fruit and chocolate log. Plus a big shout out to Eric, who was super attentive and assisted in organising my Christmas Eve afternoon tea and the delicious 5-course Christmas Day meal. (It was pricey at 1288, but included the regular buffet, and a gorgeous red basket with gifts plus an oversized bag! So was worth it.) The bar/chill out area seems to be the hangout place. The energetic atmosphere on Christmas Eve was super cool. There was a runway showcasing several models and a cool DJ. It added an exciting vibe to the festivities, making the evening memorable. Furthermore, the huge swimming pool and changing room facilities felt luxurious, only thing missing was a jacuzzi, although sauna and steam room were great. Additional info: hotel is connected to the mall, line 2 metro is accessible via the mall which made is super convenient to travel around the city. Definitely recommend staying here! This W Hotel flawlessly combines luxury, sophistication, and a vibrant atmosphere, making it a standout hotel.

We stayed at the Kempinski for two nights and were pleasantly surprised when they upgraded our room to a higher category upon arrival. The room had a bath and all the necessary amenities. The staff was friendly and welcoming, although there were some language challenges. They made an effort to help with translation apps when needed. The room service was expensive, even for local Chinese cuisine. If you order food from outside, you have to pick it up in the lobby as they don't offer room delivery. The lobby restroom was dirty and needs improvement. Overall, it was a pleasant stay with the unexpected room upgrade and friendly staff. 👍

This is a glorified 4 star hotel. Other than the location, you will be disappointed with the overall hotel experience. It lacks the attention to detail to be a true 5 star hotel experience. A couple of examples; non-smoking rooms being ruined by smokers, the rainforest shower (top mounted shower head) didn’t work and was just an unpleasant drizzle, air-conditioning that just had a mind of its own with no ability to adjust to desired temperature, the bed being somehow both firm and soft. If you are accustomed to chain hotels, then the attention to detail at the Niccolo is missing!

The room is very clean and the aroma is very comfortable. The decoration style is simple, and the overall quality of the service personnel is also very high. Whether it is cleaning or checking in, everything is very smooth and comfortable. The service attitude is even better!! I left something at the hotel, called to verify the situation, and quickly mailed it. Thank you so much!