Hilton Garden Inn Fairfax

The room was clean, but the pillow smelled terrible, and I couldn’t sleep comfortably. The breakfast was very disappointing — all the meat product containers were empty, and the coffee pot was empty as well. I had to wait 10 minutes to get coffee. The hot water dispenser was empty, and after 5 minutes they brought only lukewarm water. I will not use this hotel’s services again and will not recommend it to others.

The floor in the bathroom of my room was pretty damaged and the tiles would move as you stepped on them. The room didn’t feel very clean, there were ring marks from cups on many surfaces in the room.

I made a reservation for March 9 and I took a screenshot before I hit continue. When I receive the booking confirmation there must’ve been a glitch in the third-party website and it recorded it as March 8. When I received messages to check in, I thought that was strange so I contacted the third-party website as well as the hotel directly. Even with a screenshot of the dates that I chose no one helped me. Not a cancellation and charge me a fee, not a cancellation, not fix the mistake and move it to the correct date one night forward, nothing. I was on the phone for hours late into the night. My small church is paying for the night for me to attend my first conference since 2019. We don’t have a budget for this and the lack of help was very upsetting.

The room was so cute and so nice and very pleasant. However, the walls are so thin. You literally hurt everything that was happening.

Front desk was great, we enjoy our small talk, went to confirm about times for pool and hot tub (reason i picked the location) and was informed that they were down for maintance with no notice. Very Upset about this. we got to our room and it was very chilly in the room and bed was not comfortable at all. We ended up ending out stay early to find a location with a hot tub and pool. Staff Rating 5 stars, location rating 2 stars because of no notice about pool and hottub and uncomfy bed