fengcheng water and horse hotel(chaozhou1ancient city paifang street)

I checked in with my family on 2025-2-10 and found that the bed sheets were dirty and stained, there were no toiletries in the room, and a corner of the comb was cut. At 10:30 pm, I was browsing my phone in the room when the door was suddenly opened by a stranger swiping a card. After confirming that it was another guest, I went downstairs to find the front desk. The reply she gave was that when I checked in, the message was entered incorrectly, causing her to think that there was no one in 201, so she opened the card for 201. There was no apology or expression throughout the whole process, and she came up to verify our ID cards and left. When I left the hotel on the morning of the 11th, the phone could not be reached and no front desk customer service contacted us! How can you just open the guest's door casually? It's so dangerous! After negotiating with Ctrip, they said the hotel was not very willing to respond to us and apologize. I can only say that’s amazing? It’s too bad and I will never choose it again✔Everyone please avoid it! !

The room was very small, I couldn't turn around and there was no place to put my things. The drain in the bathroom shower room is blocked. There was hair on the bed, the sink was not cleaned, and the floor was dirty. Small space, poor hygiene. The price of more than 500 is not satisfactory.

We booked a three-bedroom room, the environment was nice, the front desk was very friendly, we arrived late at night, and the front desk staff was waiting for us, full of praise! We will recommend them as our choice when we go to Chaozhou next time, and we will continue to choose them!

The hotel should have just been renovated. It should be relatively new in the ancient city. It is located near the archway street. However, considering the price increase during the Chinese New Year, there are still many areas that need improvement. The hygiene is relatively poor. When we checked in, the empty shower gel and shampoo boxes left by the previous guests were not cleaned up, and there were many stains on the floor drain. The hotel is in the ancient city. The overall environment is cramped. This building is a few meters away from the building opposite. In the morning, I felt that someone was chopping meat. There is no sound insulation. The service needs to be improved. Many people contacted me before and after to ask when to check in. They were all different phone numbers. When we arrived, there was no one at the front desk. It was difficult to get a taxi in the ancient city during the festival. I asked the hotel for advice. The advice given was not feasible. Or it felt like they themselves didn't know. We left more than 3 hours in advance for fear of missing the train (actually only 19km). In addition, the facilities. The room is very small. Basically, it can only put down a 1.5 bed. It should be less than 10 square meters, which is inconsistent with the description. Overall, the service improvement of the homestay in the ancient city of Chaozhou has a long way to go.

The environment is very clean and great. The hotel is also new and the location is great. It is right in the ancient city, and it is convenient to go anywhere. The service is also very comfortable. There is free parking.

The room was very small, and after putting the two suitcases in, there was basically nowhere to go. Hygiene is average. I saw dust on the TV table. The sewer in the bathroom was clogged and had to be repaired. The strangest design is the sink. It is difficult to lower your head to wash your face. However, the service is still good and the response is fast.