The Ritz-Carlton, Charlotte

We stay at the Ritz-Carlton Charlotte at least once every year and we always experience an exceptional stay. The rooms are incredibly clean, spacious and well appointed and the team at this hotel really goes above and beyond. No detail is missed and they do a great job recognizing Marriott Bonvoy status and anticipating ways to make the stay extra special. We will always return to this beautiful property.

We just stayed here last night on our way to Charleston, so we really didn’t get to experience much of the hotel. However, we absolutely LOVED our night at the Ritz! The Parlor Suite with the adjoining room felt like more of a fancy condo than a hotel room! 24 hour room service was a nice surprise, which we took advantage of for dinner and breakfast. The valet and front desk staff was very attentive and were more than accommodating with taking our luggage to the room and parking our truck. All of the staff were very friendly and the hotel seemed recently renovated and impeccably clean! Would definitely love to spend a couple more nights here sometime in the future!

When you go, PLEASE coordinate your stay with guest relations expert Joeey Stewart. Joeey is absolutely amazing at curating your stay and makes it most pleasurable. Aside from the awesome Joeey, the bed is comfy, food is great and location is a 10!

The Punch Room was a great find. I was in Charlotte for a night and ended up here after the Jazz venue I was initially looking for was closed. The service was excellent, the food, drinks, decor, city views and atmosphere was top notch. Highly recommend.

Ya there are reasons people stay here and I know what they are ... none of them come close to being worth spending time you'll never get back at this pretentious stuffy anti-social building. If you're into networking it's the opposite. Everything here is a big deal...I do mean everything. The staff don't know how to act & behave like everything they do is a magic trick or requires some esoteric insight. Some of the dumbest people I've ever seen. I've been to many other ritz carlton's and haven't seen one like this. If someone covered my stay here I would out-of-pocket go somewhere else, it's that bad. If you must go check it out because of the location and it being the only 5 star rated hotel in the city ...If you must get it out of your system go only one night and get the hell out . It's sad there are places like this ...There didn't used to be.

It’s not like any Ritz I have stayed before. Staff nice but it’s more like an upscale Marriot not RC. Had to wait in lobby 7 hours for a room, which while waiting no accommodations. Room was ok not really very pretty just felt more Marriot. Dining is not all that. Service doesn’t have the same language, no turn down service offered, room was pitch black upon arrival had to call front desk to figure out how to turn on lamps