Hôtel Cailler & Bains de la Gruyère
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Charmey

Hôtel Cailler & Bains de la Gruyère

No.1 of 4-star Select Hotels in Canton of Fribourg
Gros-Plan 28, Charmey, Canton of Fribourg, 1637, Switzerland
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Located in Charmey, Hotel Cailler is in the mountains, within a 15-minute drive of Maison Cailler Swiss Chocolate Factory and HR Giger Museum. This family-friendly hotel is 7.1 mi (11.4 km) from Castle of Gruyeres and 8.9 mi (14.3 km) from Château de Gruyères.Show More
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hotel overview picture
Highlights
Free parking
Varied breakfast
Pets welcome
Lots to do
Amenities
Massage room
Business center
Hot springs
Restaurant
Public parkingFree
Hiking
Spa
Conference room
All Amenities
Property Description
Located in Charmey, Hotel Cailler is in the mountains, within a 15-minute drive of Maison Cailler Swiss Chocolate Factory and HR Giger Museum. This family-friendly hotel is 7.1 mi (11.4 km) from Castle of Gruyeres and 8.9 mi (14.3 km) from Château de Gruyères.
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4.4/5
Very Good
Cleanliness4.4
Amenities4.4
Location4.4
Service4.3
All 52 Reviews
Surroundings
Airport: Bern Airport
(75.6 km)
Airport: Sion Airport
(113.8 km)
Train: Bulle Train Station
(12.8 km)
Train: Fribourg Railway Station
(43.1 km)
Landmarks: Les Bains of the Gruyere
(<100m)
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Rooms

Guest Reviews

Services & Amenities

Policies

Junior Suite North
6

Junior Suite North

1 Double bed
Free Wi-Fi
Non-smoking
Private bathroom
Minibar
TV
Towels
Room Details
Check Availability
Double Room South
5

Double Room South

1 Double bed
Free Wi-Fi
Non-smoking
Private bathroom
Minibar
TV
Mountain view
Room Details
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Double Room
10

Double Room

1 Double bed
Free Wi-Fi
Non-smoking
Private bathroom
Minibar
TV
Towels
Room Details
Check Availability
Junior Suite South
2

Junior Suite South

1 Double bed
Free Wi-Fi
Non-smoking
Private bathroom
Minibar
TV
Mountain view
Room Details
Check Availability

Guest Reviews

4.4/5
Very Good
52 reviews
Verified Reviews
  • Cleanliness4.4
  • Amenities4.4
  • Location4.4
  • Service4.3
Average for similar properties in Charmey
Most Mentioned
AI Summary
The rooms are modern, spacious, and well-equipped with friendly and attentive service. Guests appreciate the remarkable cleanliness and quality meals. However, some may prefer room service over the excellent on-site breakfast.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 8, 2023
Our second relaxing stay in this exceptional hotel. The place is very charming, the staff welcoming and you can access the La Gruyère baths directly through a tunnel which passes under the hotel.
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C‍h‍r‍i‍s‍t‍e‍l‍l‍e
August 19, 2023
Emplacement parfait Personnel accueillant et Serviable Merci
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S‍a‍n‍d‍r‍a
August 11, 2022
Superbe hôtel et situation. Personnel au top et les bains que du bonheur
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 30, 2023
Incredible staff, from reception to restaurant waiters. This was my birthday and a little gift was waiting for me in my room I definitely recommend this hotel which is the essence of what Swiss hospitality is truly about! Bravo team Hotel Cailler and thank you for everything!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 7, 2023
Clean hotel close to the charmey public baths, which are spacious, but average for a spa experience. In the restaurant you may order a la carte, or compose your food on the buffet. Watch out that you do not taste from your partners’ dishes from the buffet, you might get intercepted by the head waiter informing you about an extra charge he must apply. Insulting and unprofessional service. Overall 5 star pricing for 4 star amenities. Govto the swiss german hotel -spas for a better experience.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 11, 2022
Even if I’m a regular customer and i came here multiple time, waitress and hôtel manager have been very rude with us. I will not come again to be threaten again like this. I do not recommend this hotel as it does not deserve 4 stars, even more in Switzerland.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 8, 2025
Un très bel établissement ,situé dans un endroit calme. Le parking est un peut petit vu la taille de l'établissement. La réception est accueillante et l'on peut apercevoir à proximité une petite vitrine ou sont présentés divers produits chocolatés de la maison Cailler. Par contre un piano bar et coin apéro trône au milieu de l'entrée , qui, des fois bien occupé,rend difficile l'accès aux ascenseurs,c'est particulier. L'hôtel se dote de très belles chambres , Si vous y séjournez , prenez une junior suite , vous aurez nettement plus de place et vous profiterez d'un salon. La chambre est accueillante ,une bouteille de prosecco, des meringues,dommage que les produits Cailler soient deux branches de chocolat qu'on trouve dans le commerce ,il y a tellement d'autres produits plus fins à découvrir. La chambre n'est pas très bien isolée,on entend facilement les bruits de couloirs et l'activité de l'hôtel tôt le matin et tard le soir. L'hôtel fournit qu'un seul produit de soin une crème,qui se trouve dans la salle de bain c'est bien peut pour un quatre étoiles ,vu le prix de la chambre. L'accès aux bains se fait par un couloir sous l'établissement, c'est sympa on y croise une petite chocolaterie,qui nous fait beaucoup envie, vous pouvez même y créer votre tablette. Deux restaurants complètent cet établissement, le Bistrot ,qui présente une bonne cuisine et le restaurant 4 saisons ,ce dernier est un restaurant gastronomique,ou nous avons pu déguster un magnifique menu d'une très grande qualité , comme son service qui était parfait, merci pour ce merveilleux repas. Le petit déjeuner reste moyen. Reste un point noir,le service du bar, une personne y était présente les deux jours, une tête d'entrerement,aucun sourire,un service et une attitude déplorable,une personne qui n'a rien a faire dans ce genre d'établissement.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 27, 2025
Tout était parfait décoré avec goût Propreté irréprochable Le personnel est à l’écoute Nous sommes allés avis de notre séjour ensoleillé Les repas étaient raffinés et préparés avec soin De bons conseils pour les vins Une parenthèse de bien être durant tout un week end
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Services & Amenities

Hot springs
Restaurant
Spa
Conference room
Playground
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 16:00–23:00
Check-out: 06:00–11:00

Front desk hours: [Mon-Sun]07:00–22:00

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestFree

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

  • Cash

Property Description

  • Number of Rooms: 63
Located in Charmey, Hotel Cailler is in the mountains, within a 15-minute drive of Maison Cailler Swiss Chocolate Factory and HR Giger Museum. This family-friendly hotel is 7.1 mi (11.4 km) from Castle of Gruyeres and 8.9 mi (14.3 km) from Château de Gruyères.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a sauna. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.

Enjoy local cuisine at le bistro, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8:00 AM to 10:00 AM.

Featured amenities include a business center, complimentary newspapers in the lobby, and multilingual staff. Planning an event in Charmey? This hotel has 484 square feet (45 square meters) of space consisting of conference space and 8 meeting rooms. Free self parking is available onsite.

Make yourself at home in one of the 63 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What are the check-in and check-out times at Hôtel Cailler & Bains de la Gruyère?

The check-in time at Hôtel Cailler & Bains de la Gruyère is 16:00-23:00 and the check-out time is 11:00.

Are pets allowed at Hôtel Cailler & Bains de la Gruyère?

Yes, pets are typically allowed at Hôtel Cailler & Bains de la Gruyère, but it's always best to call ahead to confirm.

How much does it cost to stay at Hôtel Cailler & Bains de la Gruyère?

Prices at Hôtel Cailler & Bains de la Gruyère are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

How to get from the closest airport to Hôtel Cailler & Bains de la Gruyère?

The closest airport is Bern Airport, and it is about 1 hour 8 mins from hotel by car (75.6 km).

What is the cancellation policy for Hôtel Cailler & Bains de la Gruyère?

The cancellation policy for Hôtel Cailler & Bains de la Gruyère varies depending on the type of room and booking conditions.

About This Property

Nearest AirportSion Airport
Distance to Airport113.81KM
Nearest Train StationBulle Train Station
Distance to Train Station12.83KM
Average Price FromNZD720
Hotel Star Rating4