Ibis Site du Futuroscope

We did not plan to stay at the hotel but we decided to stop our planns because our daughter was sick. It is good staff thar make a good hotel and this time it was Carole from the kitchen that made this a 5 star stay. Carole made sure our daughter got what she needed even if it was not during service hours. In addition the family rooms are spacious and cimfertable.

I only took this hotel, because I am used to make a stop at Futuroscope. I found the personelle rather unfriendly and partly incompitent. I was disappointed that on saturdays and subraya no meals are served.

I'm silver, in Accor loyalty program status. When we arrived at the hotel we requested a quiet room so we could have a restful night. When I got to the room it was towards the road, right next to the elevator and two people couldn't walk without constantly giving each other permission. Additionally, the room was dirty and did not meet the cleaning criteria for Covid-19. We complained and they said it was not possible to change as I only spoke after 15 minutes of arriving at the room. As if I now have to check everything in a hotel chain like Accor. Unfortunate. We complained and were told we would receive an email from the General Manager about the situation. I didn't receive the email and they took the money from my credit card. Disgraceful service.