Hôtel Mercure Aix-en-Provence Sainte-Victoire

Horrible to avoid. This hotel is very poorly maintained. Incident during a two-night stay last week. I discovered the lock of my bathroom broken at 7:00 a.m. when I woke up knowing that I had simply closed the door for the night. Impossible to get into my bathroom where my toiletries are. Door blocked, very poor quality lock that smells of DIY renovation but not seriousness. The time to find an available room to take a shower and wash myself with a lousy disposable razor I arrive at my appointment 1 hour late. Business day ruined, big stress because if I had been inside the bathroom when the door was blocked I would have had no way of getting out... before a maid came to clean the room. Very limited empathy on the part of the staff, slow reaction to call a locksmith or a manager because of course no one feels responsible... in short, a nightmare. In the evening when I returned for the second night moved to another room without further comments, so-called "superior" room located just under the entrance porch so thank you for the noise of the rolling suitcases. The morning of departure full price bill no reduction to take into account the damage suffered no formal apology from the management because this hotel does not seem to have a management or otherwise it is invisible ... in short it is not the Mercure standard and even less the ACCOR standard to flee it is just a trap for tourist coaches and seminars booked remotely ... Hotel also dangerous when leaving by car, very inconvenient access, very ordinary breakfast, many products are missing or simply not restocked by the staff who are overwhelmed ... I often travel to hotels in the ACCOR group here is my worst experience. This hotel is downright not up to standard.

The hotel is beautiful, but aging, some rooms are not redone and we can feel it, the staff is average, especially at breakfast, a gentleman not in a good mood, really not very pleasant! Otherwise the place is very beautiful. The mountains are very beautiful, Sainte-Victoire. I still recommend it, but ask for a room and renovate.