Chelmsford (Springfield)

3rd time we have used Premier Inn Springfield. Its very convenient for visiting RHS Hyde Hall being only 9 miles away. Comfortable Rooms and a handy Restaurant on sight ... The Meal Deal great value "all you can eat breakfast and the Evening Meal ... 2 courses plus a drink" Very friendly staff helps too.

This is a seriously tired old place situated hard up against the A12 trunk road and surrounded by a truckers lorry park. The allocated room less than clean. Very poorly lit. Very noisy. The bathroom was at best grubby and in dire need of retiling and a coat of paint. A far way short of the usual Premier Inn accommodation standards. Oh and the bed was on stilts .... anyone under 5' 6" tall would likely need a ladder. We didn't stay. Took a shower and left.

Absolutely appalling treatment at Chelmsford Springfields with our autistic son. They need to read up on the Equality Act 2010, reasonable adjustments and also the Children’s and Family Act 2014. No breakfast for us, no accommodations made. All we wanted was an extra chair at a table in a quieter location. Basically been kicked out just for trying to explain that I’d had this conversion with the reception team on check in. Both me and my son who were wearing sunflower lanyards, have left in tears. Thank you Premier Inn I’m sure if my son was in a wheelchair, accommodations would have been made. Disability discrimination at its finest.

Not good, reception was rude and un inviting at all. Went into reception and just got blunt answer. Carpark was charged at extra and wasn't advised on the booking page so basically a hidden charge. I booked as the cheapest as I only needed a bed and after the carpark charge and rude reception I definitely won't be using again

Dear Premier Inn Team, I hope this message finds you well. I am writing to express my concern regarding my recent stay at Chelmsford Springfield , specifically in Room 10. Unfortunately, my experience was impacted by persistent noise from the room above, which made it difficult to relax and sleep. Additionally, there were noticeable creaky sounds coming from the room above and the pipes throughout the night, which further disrupted my comfort. Given that I was hoping for a peaceful stay, these disturbances were quite disappointing. I have spoken to the person in reception at the time who apologised and logged the complaint and asked me to leave a review. On a positive note the staff at breakfast were very attentive and overall were great. I would appreciate it if you could look into this matter and consider providing a resolution, whether it’s offering an alternative room or any other form of compensation. Thank you for your attention to this issue. I look forward to your prompt response. Kind regards, J. Patel

We stay at this premier inn a few times before but it has lost its appeal for us. We couldn't have dinner there and had to drive to another premier inn this wasn't far but a problem for us. We then got a parking fine due to parking for 40 mins then returning. Very poor as premier inn doesn't own the carpark. Especially when we have paid to stay there and have to pay to park. Staff were not that helpful when I later rang to ask about the parking not interested in helping at all. The rooms were ready but they wanted £10 more to get the key 30 min earlier. Breakfast was not as good as normal and it took 20 mins to come. Will try and not use Premier inns anymore. Will use air B&B from now on better service and don't have to pay to park. The company is not as good as a few year ago. Going down hill fast, won't be long and they will sell out and fill up with migrants. Very poor