HOWARD JOHNSON Life

This stay experience was really a pleasant surprise! As soon as I looked up after getting off the subway, I saw the hotel sign. It was only a few steps away. It was very friendly to people with poor directions. The check-in speed was very fast. There was a super cute giant panda ornament in the hotel lobby. It was very photogenic! The room was wider than I expected. It was equipped with Xiaodu smart devices. Just shout "Xiaodu" to turn off the lights, adjust the air conditioner, and turn on and off the TV. It was a savior for lazy people like me. What I liked most was the large French window, which had a wide view, plenty of light during the day, and the city night view at night. The atmosphere was full~ The breakfast variety was quite rich, including hot porridge, freshly baked bread, fresh fruits, etc., and noodles could be cooked on the spot. The taste was very good. The service throughout the whole process was even more considerate. The staff answered all questions and gave full marks for details! This stay experience was full, and I would choose this place next time I come!

This hotel gave me a great experience on this trip! Worth a thumbs up: 📍Transportation: The hotel is very conveniently located, only a 1-minute walk from the subway station. There is also a panda base pick-up service that is extremely friendly to tourists and business people. 💁Service: The staff is enthusiastic and professional, and the front desk check-in is efficient and considerate. The hotel is also equipped with exclusive butler service, and the room service responds quickly, and it can always be patiently solved when you encounter needs. 🛋Facilities: The room is spacious and bright, and the bedding is soft and comfortable. Equipped with smart TV, smart Xiaodu/brand toiletries, and the gym is fully equipped. 🍳Breakfast: The buffet variety is super rich! A combination of Chinese and Western styles, there are both freshly cooked noodle stalls, omelette stations, freshly baked snacks and seasonal fruits. The ingredients are fresh, the coffee is fragrant and refreshing, and it is open until 10 o'clock on weekends, which is especially friendly to lazy parties. I will come again next time~

First of all, the location of the hotel is very convenient and the experience is very good. The warm reception of the front desk staff makes people feel very cordial, and the service efficiency is super high. The room design is simple and modern, with complete and intelligent facilities. The room is clean and tidy, with complete facilities, and the bed is very comfortable, which makes me feel the warmth of home. The breakfast is rich in variety and nutritious. Overall, it is a good stay experience.

The room is clean and spacious, the bedding is comfortable, the soundproofing is good, and the sleeping experience is excellent. The front desk service is enthusiastic, the check-in and check-out are efficient, the breakfast variety is rich, and the location and transportation are convenient. The price-performance ratio is super high, and I will choose here next time!

Facilities and services are seriously out of touch, and management is chaotic and disappointing The three days of staying in a certain hotel can be called the most disappointing accommodation experience in recent years. Although the hardware facilities of the executive twin room meet expectations, the chaotic service process and the lack of professionalism of the staff completely broke the expectations of Howard Johnson Hotel. First of all, the advantages: the room is large, dry and wet are separated, the layout is relatively regular, and the bedding is relatively good. The surrounding fireworks are full, and you can eat delicious local food at an affordable price. The hotel itself is far from the city, outside the third ring road, and it is not recommended to stay in the city center scenic spot. You can take a taxi to Sanxingdui, which is more convenient for 40 minutes. Next, the disadvantages: 1. The executive rooms are not distinguished, there is no executive floor, and the administrative treatment is very little. 2. The hotel cooperates with the tour group. There are many tour groups staying every day, which is probably not a big deal for individual travelers. The sound insulation is slightly insufficient at the door. The tour group leaves early at the door and can hear the voices. 3. The service attitude is even worse than Hanting: I didn't meet a smiling employee. From the front desk to the guest room, the response speed is quite slow. The service loophole was exposed on the first day of check-in: I chose an executive room and enjoyed executive treatment. As a twin room, it only provided a single frozen cake and coffee. When I questioned the front desk, the front desk said that I didn't know, and then I asked again. It seemed like a new employee who had just started working. Thinking of this room rate, I didn't insist. Later, because of the mistake in breakfast, a supervisor apologized and promised to make up two servings, but there was no sincere apology throughout the process. What is more confusing is the arbitrary change of coffee service rules: initially insisted that "executive lounge coffee is not available for take-out and delivery", but after the staff on duty went out, they took the initiative to deliver the drinks to the room. The coffee on the last day was actually a take-out package. Such an erratic service standard is hard to convince. The noodle stall for breakfast the next day can be called a "disaster scene". The female employee of the noodle stall clearly asked for clear soup noodles, but there was only one red soup base when picking up the meal. Faced with the questioning, the employee not only did not immediately remedy the situation, but instead launched a lengthy explanation: "I saw you coming with another person, and thought you ordered for her." During the period, he even asked his colleagues to eat the wrong dishes, and claimed that "I haven't had breakfast yet." While waiting for the re-making time, he was seen chatting with colleagues and making noodles for them. The next day, when he asked for a soft-boiled egg on one side for breakfast, the employee actually asked back, "Why didn't you say so earlier? I didn't flip these eggs just now." This service attitude of blaming the responsibility on the customer is shocking. So I can predict your operation? During the meal, black hair was found attached to the lettuce leaves. After reporting it to the supervisor who was patrolling, the other party simply apologized and hurried away. What is dramatic is that the employee involved took the initiative to "popularize science": "This is actually the cow hair in the beef topping." Such an absurd explanation is jaw-dropping, and the absurdity is refreshing. Although the inspection team promised to deliver fruit compensation that night and record the room number on site, it was not fulfilled until the final check-out. Only four cans of mini carbonated drinks were left as compensation when the room was cleaned. Oh, by the way, I also learned from the supervisor that the administrative benefits include midnight snacks or fruits, but you need to ask the front desk when you check in, what the benefits are, they will not tell you, otherwise they will think you have given up the benefits automatically. The room service is also full of problems: the room that seems clean is actually covered with floating dust, and the old stains on the seats are clearly visible. Shampoo was not replenished for two consecutive days. The food delivery service in the executive lounge is even more delayed: the first wait was 30 minutes, and the second time it took 20 minutes after the phone call, and the frozen cakes delivered on the first and second days were the same, which made people doubt whether they were from the same batch. Oh, there was a small episode when I checked out at the end, which made me give a good review and return 10 yuan. And there were no small gifts prepared, so I had to wait for them to run to the second floor to get them. This stay exposed the systematic defects of hotel management: from the arbitrary changes in service standards to the serious lack of staff training; from the ineffective hygiene control to the perfunctory handling of customer complaints. As consumers, we understand that the service industry is bound to have omissions, but such a lack of professionalism and responsibility in the service team is really unworthy of the high-end positioning of "executive room with executive treatment". But it is true that I chose a new hotel far from the city and not prepared for high-end positioning because I was greedy for cheapness, so my expectations were too high.

Hygiene: Average, really average, there are dirty hairs on the bedding, the TV remote control is covered with dust, Xiaodu is also covered with dust Facilities: The overall feeling is a standard four-star hotel, an upgraded version of Four Seasons, the interior of the room is even worse than Four Seasons... I am stunned, I don't know how it is rated five stars Service: Overall it is not a full-service hotel, many supporting facilities have been cut, don't have too high expectations. I think the level is < Mercure, ≈ Four Seasons Room amenities are OK, good quality, mini bar with mini version of Coke Sprite, overall I feel that the owner's aesthetic taste has not improved, very poor decoration. Mattresses are not bad for sleeping