Orange Hotel (Chengdu Wuhou Hongpailou Subway Station)

The service in the hotel is very good, and we gave you small gifts and special snacks when you checked in! Oranges are also free to eat. It's very close to the Global Center, perfect for bringing kids. Restaurant service is also very good. The room was large and quiet. recommend! Convenient transportation is the best

First of all, I stayed at the Orange Hotel for three nights. On the first day and the second day, I made an online reservation via mobile phone. On the last day, due to price adjustments, I was unable to renew the room at the original price. So I chose to check in at the front desk and changed the room type to a double room. After I confirmed and paid, I went to the original room to pack my luggage. When I changed rooms, the staff came up and directly informed me that the room I originally booked was not available. In order to change me to a different room and let me see if I was satisfied with it, I did not receive any call from the front desk staff to inform me that the room type was no longer available (and I had already completed the offline in-person payment before this). However, I still chose to solve the problem. I followed a female staff member surnamed Gao to the other room she said she had arranged for me. However, when I arrived at the room she assigned, the bathroom was still not as good as the standard room I booked for less money two days ago. The room had big walls, old location, and was in the nearest corridor. It looked like a special room. I expressed my dissatisfaction and asked her what the price difference between the two rooms was and if there was any other solution. After that, the female staff member named Gao started to change her attitude 180 degrees and was perfunctory. I read and replied. I started to get impatient, so I reminded her to pay attention to her attitude. She was asked back, "What do you want?" "You can just complain." I was very dissatisfied with the hotel's personnel management. The staff seemed fearless when it came to guests' complaints, which further confirmed that The hotel's management loopholes came out. I spent money to stay in the hotel and was very angry. It was also due to the hotel staff's negligence (long after I paid, I was told that the room I had paid for was no longer available. It seemed that the room I had paid for was changed. The room I paid for was reserved for guests they knew) Summary: The hotel management is poor, the staff have poor attitude, and the hotel has no choice but to ignore complaints from subsequent guests.