Guest User
December 22, 2024
This hotel is the worst hotel I have ever stayed in. Both the hygiene quality and service attitude are extremely poor.
I checked into the business king room of this hotel yesterday and found feces in the toilet. It was disgusting. The manager did not apologize to me in person from the time I checked in to the time I checked out. He just sent me a message to apologize and give me free breakfast. I booked This room doesn't need breakfast anyway, so what's the point of you giving me breakfast? Besides, after seeing this, do I still have an appetite to have breakfast in your hotel? When problems or complaints arise, the hotel management should proactively communicate with the guests and negotiate to resolve the issues. Instead of waiting for the customer to figure out how to resolve the issue, waiting will only make the situation escalate and become more serious.
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