Stonerock Lodge

Nice Staff however on arrival we were told that we had to give a swipe of our credit card in case of damages. We are a professional couple in our 50s and although we understand that anything can happen, we were shocked to be asked for this. We arrived back at approximately 11.30 and was told that the bar was shut which was fine as we had been out all day however the bar was full of people, maybe friends of the owner. The noise from the bar could be heard in the room past midnight. We woke on sunday and planned to have a shower before we left however found that the shower was blocked and therefore it was not usable. We did ask if there was any spare rooms but were told that the hotel was fully booked. The lady was very apologetic and did say she would feedback to the owner and ask her to call us. This has not happened.

The staff here are so lovely. We came for a concert that was cancelled last minute. Olivia made it her mission to make sure we still had a lovely evening. The room was very clean and had everything we needed. Lovely location to the town and castle. Tnd the breakfast had everything we wanted.

I stayed here for 5 nights in a double room by myself. It was a bit on the small size, but this is a guest house not a hotel. The room itself was very quaint and had everything I needed, including a perfectly good en-suite with a shower. There were also tea and coffee making facilities. The house it's based in is a lovely period house near the centre of Chepstow, it's very well located for both the town and the castle. Continental breakfast was available which was very nice, my only complaint would be that it's only served from 8-9. On my last day I requested it 15 minutes earlier and they were very forthcoming which was great. Overall I had a very lovely stay, and the staff were absolutely fantastic.

5 star hotel, never. Our room had a bath with just a shower head on the wall. Started to run the bath whilst pottering about then went to check it and the water was freezing, the shower head had cold water coming from it and also the sink. Let the owners know so they "boosted the hot water" waited a while and was exactly the same. Cobwebs on the ceiling, room not made up after our first night and also cup's not cleaned after an evening cuppa, obviously no housekeeping here. The carpet where my was getting ready for the evening was stained and dirty, breakfasts were left as a number of our group weren't to to pleased with their black fried eggs. All in all not worth the money, nowhere near and had the cheek to charge us £220 for a 2 night stay. Needless to say that we as a party will not be staying there again and will be looking for alternative accommodation next year as we do this Chepstow trip annually. Stay well clear

Firstly I’d like to say how pleasant the young guy dealing with the bar was when we arrived and allowing us to put our bikes in our rooms. We were planning to eat within your Pizza restaurant for the evening and while having a drink in the Bar the owner came in at the same time as two cyclists who were on the same ride and in my opinion was extremely rude to them about their bikes and no better addressing her staff, the guy who was looking after the bar / front of house and the young lady who was making up the pizza boxes. If you can be that off with people that earn your living you then don’t deserve to be supported in any other way, hence we eat elsewhere. I stayed in Room 10 and to make a statement as you did about the refurbishment to turn it towards a Boutique Hotel which had a broken window, cobwebs around the ceiling in the bedroom, the toilet wobbled from side to side, the paint work around the skirting hadn’t been finished, I only had shampoo to wash with not shower gel and to be honest the ‘Full English breakfast’ wasn’t that great with over done bacon and a few black bits on your plate that’s kept you guessing what was it supposed to be. Overall it’s a good thing I wasn’t the hotel inspector as they would have lost their Stars!

Staying at “hotel” for work, person who checked us in needs to learn a bit of customer service and how to smile. Decided to order a pizza for dinner from the “famous pizzeria” below and they got the order wrong and when corrected acted like it was a bit was an inconvenience. Can hear the noise from the “restaurant” while in bed. Stay elsewhere.