Premier Inn Chichester South (Gate Leisure Park)

This is our 2nd visit to this hotel. We arrived at 4:30pm on Wednesday 21st May only to discover that the lift wasn't working & customers had already been moved to the ground floor because of it. I'm disabled so as you can imagine this was a nightmare for me - I had booked a Premier Plus room & all those rooms are on the 2nd floor.......why is that?!?! I struggled that evening & unfortunately didn't have a great night because of the pain in my legs having to use the stairs several times. The lift was eventually fixed the next morning but only when we were checking out - I still had to struggle to come down for breakfast the next morning. There was terrible delays at breakfast due to short staffing. There was only one woman having to manage reception & serve customers in the dining area. A member of staff arrived from another branch but I didn't see him but in the end a member of management came to assist. It took far too long for help to arrive which was so unfair on the poor woman who did her ultimate best but it was too much for her to manage on her own. The food was lovely as usual but the delays ruined my experience. We are returning to Chichester in July but we will be looking for alternative accommodation. I paid far too much on this visit & was very unhappy going home yesterday which is a pity.

This was our second stay at Chichester Southgate Premier Inn, and once again, it offered exactly the kind of peace and comfort we needed—this time under slightly more stressful circumstances. I stayed on Sunday night ahead of a hospital procedure, and then again on Tuesday night after being discharged. My husband, Peter, stayed the full three nights to be nearby, and the Premier Plus room was a real win for him. The bed was as wonderfully comfortable as always, and I’ve long been a fan of Premier Inn’s blackout curtains (seriously, they’re a game-changer). Peter especially appreciated the quiet environment, the rare luxury of full control over the TV remote, and the mini fridge in the room, which came in very handy during his solo stay. The shower was another highlight for him—powerful, hot, and perfect for unwinding. He also enjoyed a hot breakfast each morning that was beautifully cooked and nicely presented. That said, the only aspect that could use improvement is the breakfast process. Unlike other Premier Inns where there’s a buffet, this location requires you to place an order with staff. While this is fine for most, Peter has high social anxiety and finds ordering face-to-face difficult. Thankfully, knowing the routine from our previous visit helped, but a self-serve or hybrid option would make the experience far more accessible and relaxed for people like him. All in all, it was another restful, clean, and well-organised stay—one that helped ease the strain of a hospital trip. Thank you, Premier Inn Southgate. We’ll absolutely return—hopefully just for leisure next time!

The bed is so uncomfy. I travelled with my mother from ireland to see the country and her experience is permanently ruined.she has limited mobility and the lift didn't work they couldn't even give me a room on a lower floor plus it smelled damp.

Very slow check in as team member couldn’t get computer to work. Lift out order so up the tired and gloomy stairs. Premier Plus room very good as usual. Three attempts to get on to Ultimate WiFi including 2 trips back down the gloomy stairs to reception, a long wait while 2 team members figured out how to sell a stuffed bear to another guest and 2 voucher codes before it worked. Beer in the bar a month out of date. Free glass of wine to compensate. No breakfast buffet which isn’t an issue in itself but when time is limited it would useful to know the night before. Having pre-paid, it was effectively £10 for 2 small pastries and a glass of orange juice. Won’t be back to this one, not on a par with other sites.