Premier Inn Wirral (Childer Thornton)

Absolutely shocking Extremely poor customer service and care. Avoid avoid avoid 20 minute wait for a drink ( only party in) don’t care attitude, will NEVER stay here again No toilet facilities or drinks following a 5hr drive. Disgraceful Poor poor poor. Review needs to be 200 characters long!!!!!

The service at the restaurant was really appalling - it took ages just to get a few basic drinks (when there were no other customers), the meals came out at at very separate times (at least 45mins after I had finished my meal, my family got theirs), and when it finally came, the food was tepid/cold, unpleasant, and not worth the wait, and some bits of the meal were missed out. As someone who has been to many Premier Inns across the country, this was the worst. The waiters were nice and well mannered though.

Came last year and it was great so booked again this year. Restaurant is now closed to public. Doesn't open until 6pm when check in is 3pm. After travelling 4 hours we wanted a drink. Phoned in advance to book a table for 20 people. Only people in there with 2 members of staff and 1 chef. Ordered food, final meal came out 2 hours later. Bar service was very slow. Will not be visiting again. Hotel lovely but food terrible

Receptionists (x2) kept us waiting for 2-3 mins without looking up. Room was fine but bar, advertised as open at 6pm (despite "Happy hour also advertised as 5-7pm!) was unstaffed when we wandered around it at 6:15 trying to find staff. We kept having to wait up to 15 mins for bar staff, for over-priced drinks. Food was of a really poor standard, took 1hr 30mins for some dishes to be served, with starters served after the mains had been finished and dishes & glasses not cleared. No apologies, no acceptance of any issue, and subsequently no chance of us returning. 22 of us, with a bill of around £800!

Staff are lovely, especially the manager who took time to chat with me and my partner. Room was clean and had the essentials, visited the zoo and was a good night out. Will come again in the future and recommend to friends and family. Food was also cooked to perfection.

We arrived to a very frosty welcome from the receptionist, who was very snappy with me and to be honest downright rude. Anyway, breakfast booked (eventually) and we headed to the room. The room itself was huge but absolutely freezing. Yes I could have gone to reception for help but with the frosty reception I had received already, I got the impression she wouldn’t care. Breakfast the next day was not self service. Fair enough as you still got what you wanted. However, it took ages to come up as there were only two people running front of house. When the orders did come up, my wife’s was incorrect. It was rectified quickly but had it been self service this would never have happened! If you want a mediocre stay and service, then stay here. If you want better, find another Premier Inn as there are much better out there!