Guest User
February 23, 2025
Hotel review: Located at the intersection, the glass is not soundproof, the motorcycle engine is very noisy at night, and I can't fall asleep.
This time's review of Ctrip: zero stars, very bad!
The online customer service was very polite and expressed that they could empathize with me. After upgrading the network supervisor Nian Tong and the telephone supervisor Ms. Ma, they changed their words in seconds and said they were helpless! They also used "we are all workers" to gain sympathy.
They can't think and solve problems from the perspective of the guests, but only shirk responsibility and apologize in form. On the surface, they are trying to please the company because they save compensation and will get more bonuses at the end of the year. Maybe they can get a March 8th Red Flag Bearer next year... They have lost the trust of the guests in the platform at a deep level. They are not good birds if they don't know how to cherish their feathers!
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