The White Hart Ford

The accommodation impresses with its first-class breakfast, attentive service, and exceptional cleanliness. Guests enjoy the superb location, cozy rooms, and attentive staff, providing a peaceful and welcoming stay.

This is a lovely building in a gorgeous location. The rooms are beautifully styled, with coffee machines included. We were woken at 3am by a group of drunk guests who made a lot of noise. Ideally groups would be situated on the ground floor to reduce the impact on other guests so doors slamming/stomping around upon their return doesn't wake everyone else. We felt the drinks were a little overpriced, and for what we paid we would expect breakfast to be included, however, the breakfast offering was great from the granola to the eggs benedict. I will return, but if we were watching our pennies we may choose to have dinner and a cocktail elsewhere first.

I booked this hotel for three nights and paid in full in advance. The first night was great — the staff were kind, professional, and everything felt welcoming. However, on the second night, I went to visit another town and returned to the hotel at 10:45 PM. To my shock, the entire hotel was completely shut down. Every door was locked. There was no one at reception, no staff, no instructions, nothing. I had no access to the building I had paid for. I called the police — no answer. I called the hotel — no one picked up. I was alone and stuck outside. After a long and stressful search, I finally discovered that the back door to the hotel was unlocked, and with some effort, I managed to push it open and get back to my room. Once inside, I realized I was the only person in the hotel — no staff, no security, no one. The hotel had zero safety measures, which is completely unacceptable. I am staying here for two more nights, which are already paid for, but I am extremely disappointed and concerned. If anything had happened to me during that time, the hotel would be fully responsible. How can a hotel — especially on a Saturday night — have no one at the front desk after 10:45 PM? And if that’s their policy, why wasn’t I told in advance that I needed to return before a certain hour? There is no communication, no support, and no security. This level of negligence is shocking and absolutely unacceptable.