Guest User
January 31, 2025
This is the worst store I have ever encountered since using Ctrip. Because it is in the same building as the Pearl River Hotel, they use the entire building for promotion and even deliberately put the photo of the Pearl River Hotel's front desk among their own photos to mislead consumers. In fact, it is only a few floors, and the front desk is in a small room on the 25th floor. The worst thing is that I booked an early check-in agreement through the platform, but there was no room available when I arrived at the front desk. The service staff told me that the agreement given by the platform asked me to go to the platform, and our hotel has no room for you. We negotiated for a room through the platform, and the final accommodation environment was even more jaw-dropping. You have to go down from the 25th floor to the first floor, and then change an elevator to go to the sixth floor. Forget about room service at this distance. When you get there, you find that the corridor is just like William Castle, shabby, dirty and messy. It's terrible. There is no such thing in the publicity at all. If you know this, you will definitely not come. If you don't believe me, just look at the pictures. The house feels like a converted apartment, with simple facilities, greasy door locks, no service phone, and toilets with no doors, or simply transparent glass, which makes going to the toilet so embarrassing. I wanted to watch TV, but found that the remote control was broken and couldn’t be turned on. It’s absolutely amazing. It’s absolutely amazing.
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