Guest User
December 9, 2024
It was a wise decision to choose this hotel for this trip, especially the unforgettable service of the hotel, which made our journey more colorful.
When we arrived at the hotel lobby, the fatigue of the journey had not yet dissipated, but the enthusiastic attitude of the lobby staff instantly made us feel like spring breeze. Their eyes were sharp and concerned. They noticed the inconvenience of the elderly traveling with them at a glance. Without waiting for us to signal, they quickly took the initiative to greet us. The warm greetings, like the warm sun in winter, dispelled the chill of the body and soul. Then, they took the heavy luggage in the hands of the elderly without hesitation, and their movements were light and steady, as if the luggage had no weight. Every staff member had a sincere smile on his face, which made people feel their love and pride for this job.
Unfortunately, the room we booked had not yet completed the check-out and cleaning work. This situation did not make the hotel staff panic. On the contrary, they showed extremely high professionalism and adaptability. The lobby manager quickly communicated and coordinated with various departments and arranged another suitable temporary room for us in a very short time. On the way to our room, the staff not only held the luggage tightly, but also talked with the elderly from time to time, caring about their physical condition, which made them feel warm.
After entering the room, they did not simply put down the luggage and leave, but carefully placed the luggage in the right place one by one, and patiently introduced the various facilities and equipment in the room to us, from the adjustment of the air conditioner to the connection of the wireless network, every detail was explained clearly. This meticulous care made us deeply realize that the hotel's "customer first" service concept is not an empty talk.
In this fast-paced era, it is really precious to encounter a hotel with such attentive service. They used practical actions to interpret what is true quality service, allowing us to feel the warmth and comfort of home in a foreign land. We are full of gratitude and have decided without hesitation that if we have the opportunity to come here again next time, this hotel will definitely be our only choice.
Original TextTranslation provided by Google