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This is an excellent hotel at a great value price. Food was brilliant, breakfast always on form, afternoon tea much better than I've had elsewhere and dinner was ample but fine dining. Sometimes it took a while to get served between courses but the service is good. The spa was really fantastic although the outside pool wasn't always heated enough. The hotel put on special treatments in the saunas which are great fun and interesting although to get the most you will need to understand German. Well worth attending. 10 Euro pp wine tasting one evening was a real treat and Ludwig was fantastic. Very memorable. The staff service was excellent but they charge for tap water at dinner which really annoyed our group. Whilst it's small change, it's the principle. It's also unfair that in a group of 4 (two couples), one of the couples is charged, not the other. It just doesn't work and is ethically not right when we can take it from the taps ourselves. The standard rooms are absolutely awful - do not book or you will regret it. However they do have the best views. The romantik comfort room however is incredible and well worth the upgrade money. Just such a shame the standard is one of the worst rooms I've ever seen, and that includes some 2* chalets! One of the couples in our group was deeply disappointed to see the disparity in quality. This hotel is 1 min walk up a hill to the bus stop and buses come regularly although.l beware they don't return regularly in the middle of the day. Alpbach is beautiful and I suspect this may be one of the best hotels. Quite a find despite a few downsides that we'd just avoid in future.