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We had even to the Innsbruck hotel 3 years ago when major works were being carried out at the hotel .After recently going back to the hotel I have found it has become better .Our room was perfect breakfast was perfect and the staff very helpful nothing was to much for them .The bar teams were very good and would always serve bar snacks.The reception team were brilliant.They gave us advice ro the places we might like to visit.I will be recommending to all my friends and family .Summery. Very high quality at an affordable price

The hotel has an excellent location in Innsbruck. Everything can be easily reached on foot or by public transport. The staff at reception is super friendly, attentive and helpful. However, the breakfast area and the service staff there are critical. On Sunday an hour before the end of the breakfast buffet, yawning emptiness was the order of the day. Not only was the service staff missing, there was also a lack of food. There was no more bread, no toast, only 3 rolls, there were no Danish pastries or croissants. There were no vegetables such as cucumbers, peppers, etc. There was only jam and honey and packaged Nutella. The rest of the jam was empty. Egg dishes and Co were available, but cold. On top of that, the service staff from breakfast was rude and unfriendly. The young ladies were audibly arguing in the open kitchen area and complaining about the guests. Guests' requests for bread, cheese, etc. were only dismissed with ”we don't have it, it's over”. The inappropriately awkward tone of voice and inability to accept negative customer feedback made the atmosphere very uncomfortable. All in all, the breakfast for a 4* hotel, with quite stately room prices, can only be rated as unsatisfactory. The shower in the room also had to be complained about, since the shower head was heavily calcified and almost no water came out. The exchange by the caretaker worked well. Only the hose was too short to be able to use the wall bracket. So you had to shower by hand in the sloping roof. Hotel room #503 was beautiful and reasonably spacious for a deluxe room. With a small balcony (very nice) at the back and with a wonderful view of the Nordkette.

It is a hotel with a very good location next to the train station. There are many convenience stores inside the train station. I traveled to visit the festive Christmas market within walking distance. And likewise, the city is not big when staying at this hotel. You can take a walking tour to see the Innes River. and pastel-colored buildings conveniently Including various tourist attractions, it is easy to walk. Plus, the view from the bedroom of the snow-capped mountains is very beautiful. The staff were very nice, good service, most impressive.

The hotel is situated in a residential area on the outskirts of Innsbruck, but a bus stop just outside the hotel and a 15 minutes ride into town makes this a convenient hotel for tourists. The room and sanitary facilities were OK, but we missed not having a fridge or a coffee maker/kettle in the room. The breakfast buffet was sufficient, but not very exciting. Dinner, however, was very good: I tried the local black sausage as main course (at the proprietor's recommendation), and his suggestion of a local red wine was on the spot! Nevertheless, I must conclude that the room price was higher than any of the other hotels we stayed at in Austria, and we did not feel we were getting the proper value for our money.

The concierge guy was most courteous when we arrived very early in the morning to Munich, felt welcomed. He pointed us to what we can do and showed us a nice restroom so we can freshen up. The room size is good, well designed. Decor highlights German Alpine traditions in a graceful manner. Feeling relaxed when you enter the hotel. The breakfast offers good and plentiful choices. Especially liked their use of tea leaves instead of tea bags.

From start to finish this hotel was excellent. The check in prior to arrival saved loads of time. The reception staff were extremely friendly and helpful during our whole visit. The room was lovely and roomy enough for 2 people. The bathroom was spotless. The shower was great with a choice of shower heads. Tea and coffee making equipment was available. The safe was FOC. Beds were made daily and the room was kept very clean. We needed a hairdryer and this was brought to us immediately. The only thing I could say about the room was it was a bit hot and with the window open was a bit noisy as it backed on to the main road - but we didn’t find it too much of a problem. The hotel supplied complimentary team passes for the duration of our stay which was great as the tram stop was just outside the hotel. Although we didn’t use the spa area this looked fab and was very new, clean and the views were to die for. The breakfasts were lovely with loads to choose from. Omelettes, eggs and other hot food was cooked fresh. If I went to Innsbruck again I would definitely stay in this hotel.

I stayed here for 3 nights, reception is only staffed between 3 and 7, I arrived by train at 12 so I left my luggage in the station lockers for 3hrs. I would say this was quite a basic hotel, it had a TV but no fridge, tea making facilities, safe or hairdryer. The breakfast was ok, bread rolls, croissants, meat, cheese, boiled egg, cereals, coffee, fruit juices. My pillow was very soft so I requested a second pillow via the booking app which they duly obliged the next day. The hotel is 5 minutes walk from the train/bus station and also to the old town, however it is on a busy street, the traffic noise was not an issue but the groups of people talking loudly on the street at 3am was. This happened on 2 of the 3 nights I stayed.

Location: The hotel is located in the old town of Innsbruck, a 15-minute walk from the railway station and a 5-minute walk from the Golden Roof, which is very convenient. Facilities: The hotel is very mini, the store is small, the elevator is small, the room is small, but it is clean, the room does not have a hot pot, you need to ask the front desk, breakfast is ok, bread, ham, fruit, drinks and salmon.

FINAL SCORE 7,5-10: RATIO QUALITY/PRICE 8-10: WOULD I SUGGEST THIS HOTEL: YES HOTEL STRUCTURE: CLEANLINESS: 8/10 STAFF: Very kind, polite and available CHECK IN AND CHECK OUT: 5 min spent to fill the format, quick check, invoice provided the day after the arrival HALL: Clean and quite small HOTEL LOCATION: 2 km away from Innsbruck HBF, about 30 min by foot. SUPERMARKETS NEAR HOTEL: Did not check it ROOM EVALUATION Room size: Standard room 14 sm Cleanliness: That is a key topic for me to give a score to an hotel. Room and bathroom were clean and with soaps available. Bed: Double single bed to get a king size, average comfort. Pillows: Available only soft pillows, not comfortable. Bathroom: Clean with a very good shower. Slippers: Not provided Bathrobe: Not provided Soaps/Cosmetics: Provided Hairdryer: Not provided Unpleasant smells: I did not smell any. Soundproofing: Average WIFI: Free of charge in the room as well in the hotel. Connection speed was slow and quite stable. I did not have any problem to connect all my devices. TV: Large flat TV with also international channels Air conditioning/heating system: Did not understand how air conditioning was working, temperature was not 100% comfortable. Wardrobe: Open, enough for 2-3 days trip. Mini-bar: not available. Key/Card: Key card working well, no problem opening the door and even to keep it same pockets of mobile FACILITIES OF MY INTEREST Parking: Hotel does provide this service but I did not use it. Shuttle to Airport service: Hotel does not provide this service. Gym/SPA: Not present. BREAKFAST: from 6:30 to 9:30 am, not a wide range of products but all is necessary for a basic breakfast was present and quality was fine. I would rate 7/10 for a 3 stars hotel. GREEN ASPECTS: Nothing detected COVID PROCEDURES: Protective screen at desk. PROBLEMS AND DISSERVICES: Nothing special to report.

Really impressed with this hotel! Excellent service from staff throughout. Comfortable and well-equipped room, great bathroom with plenty of instant hot water. Some nice touches in the room, like a Nespresso machine with a small selection of capsules and sugar (no milk provided though, but you can pick this up easily at a nearby supermarket and keep it in the in-room fridge). Reliable and fast free WiFi in the room. No USB charging adapters built-in, you will need your own. Efficient air-con, if a little noisy. Great breakfast, with plenty of choice including some hot food, in the top-floor restaurant with rooftop views. The hotel does not have its own restaurant for midday or evening meals but there is plenty of choice within a short walking distance. Personal favourites - Cafe Arkadenhof and Fischerhäusl. City centre location is excellent. If you arrive by bus from the airport (as I did), it is a 5-minute, level, walk from the bus stop to the hotel. The same stop also for buses and trams to the main railway station. Other buses and trams pass close to the hotel. Don't forget to pick up your free Innsbruck Welcome Card from hotel reception. This gives you free use of public transport within the city area and beyond as well as other benefits for the length of your stay. I also recommend the VVT (local transport company) app for your phone to help you find your way around by public transport. Stayed 4 nights in September (luckily with excellent weather!).