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This was my first business trip since the lockdowns started. I was really excited to going back to a hotel. I was expecting that the rooms would be spotless. I arrived in the morning and my room was not ready. This meant that it had been occupied the night before. This made me feel a bit uncomfortable but i shrugged it off thinking that they disinfected between guests. My room was not as clean as i thought it would be. there was hair from the last guest or from the staff in the bathroom when i entered. The mirrors also did not seem clean. I was there for a workshop with colleagues and i have to admit that the reason i gave 3 stars was for the food. I am Vegan and they were advised that there would be Vegans in our group, and the food was really good. The service , on the other hand, was extremely slow. Even with a preset menu, 1 hour was not enough for lunch. The wait was quite long. They are also understaffed at the bar area. We sat outside for a long time before we were told someone would come for drink orders, but since we were. Big group, the waiters simply took care of the tables with less amount of people. In the end, we went back inside without having any drinks. The staff at reception was extremely friendly. The disinfectant gel that they have everywhere smelled amazing as well. There is a lot of construction going on around the hotel, the views can be obstructed.

This hotel was a pleasant surprise. The outside is nothing special, but inside is spacious with a large spiral staircase and very large rooms. We had room 106 that was very large by Austria standards (even by US standards) and was decorated nicely with simple country-style decor. The room was very clean, not smoky and had a large, clean bathroom with nice touches. The TV in the room had CNN so we were able to catch up on some news. Staff was friendly and spoke English well. The location was not too close to the sights in Krems (15-20min walk), but the hotel is on a nice street with plenty of parking. Finally, the breakfast was by far the best we had in our 2 weeks in Austria. They had 2 long tables filled with meats, cheeses, breads, spreads, veggies, fruit, cereal, and they also had a variety of juices to choose from as well as coffee and tea. The breakfast room was also very sweetly decorated. The breakfast was above and beyond and I was extrememly impressed!

I think they took the art thing a bit far, as the design of the room was strange. The toilet was around the corner and down the hall from the rest of the bathroom, and the shower sort of opened on to the sink area (and thus splashed everywhere). Also, the shower water did not get hot the first day we were there, though it did on the second day. The air conditioning was decent and the beds were fine, though they were separate twin beds, a couple of feet apart (i.e., Lucy and Ricky style), unlike most hotels we stayed at in Europe, in which they stuck them together. It was clean and the free breakfast was pretty good (which came in handy, as there was no coffee/tea in the room) . But the parking garage seemed overpriced, especially given how dead the town was, and the hotel is literally across the street from a prison. In retrospect, I think we should've skipped Krems altogether, but I suppose this is an OK spot if you're there.

amazing breakfast, great relaxation area, great massages, beautiful rooms - super clean and very friendly staff! I got a room upgrade and a complimentary prosecco bottle as a birthday-gift and a hand-written card - so very thoughtful! I was MORE than happy with my hotel-choice! thank you to the WONDERFUL staff team! will definitely be back!