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A bit disappointed that Trip.com didn’t give you the option to claim NSW vouchers. Landmark Resort provide excellent customer service, best I had ever experienced. Sam was amazing on our arrival and very helpful. Floors were sticky from soap residue, she came up within 10 minutes to wipe over tiles with clean water. Later that evening, she came up again to help me with the turning on the stove. Apartment was immaculate and well designed for a small 1 bedroom. Comfortable and modern. Lots of double PowerPoints to plug in your own devices. Beautiful view off the balcony. Excellent fast wifi. Great pool and games room (air hockey with ability to team up with a partner - 4 players, plus other games). Negatives: 1. Kitchen - No oven. Could add scissors, wooden spoon and smaller sized pan. Strange to have a huge fry pan to cook for 2 people, and on a small stove top. Also would recommend replacing Tefal type plans as they can become a health hazard when old. Bathroom - Shower head could do with an upgrade to handheld as the fixed one is small, and only wets just below shoulders, plus splashes everywhere. We made good use of the spa bath. Square toilet seats aren’t comfortable. Iron is very cheap and old. Dirt was coming out of the holes underneath and water kept spilling out of it.

The room we were originally allocated had a broken toilet seat but we were quickly moved to another room so they could repair it and we received a voucher (as compensation for the inconvenience) toward breakfast at the on-premise cafe (which was both very popular and had a good selection; on a personal note our choices were well presented and very tasty). The location is excellent as it is central to the CBD/foreshore area and on-premise parking was plentiful. Whilst we didn't use it, the pool area looked excellent too. Our Garden View room was very comfortable and quiet with everything you could expect bar the kitchen sink. I'd definitely consider this a primary option for accommodation on future visits to Nelson Bay.

Very very ordinary. Mould in the bathrooms, carpets obviously not vacuumed, blow flies in the sliding window and door sills, poorly maintained,even the paint job was slapped up...it simply doesnt live up to its price bracket.. but Putting the poor value for money issue aside i felt slightly embarrassed for the management who either didn't care or were oblivious to the idea of a positive customer experience. A business model or just squeezing the last $$ out of a building that is sadly at the end of its life and waiting to be redeveloped? The last little bit of salt in the wound was the laminated sign in the kitchen( a kitchen that didnt seem to have hot water or dish washing liquid provided by the way). The friendly note threatens another hundred if you dont (more like cant) washup your dishes....Sick joke?

This was a wonderful find, especially during the busy school holidays, and at a reasonable price. I arrived after reception was closed, but was sent a message on how to obtain the key, then a very detailed note with the key to direct me to my room. The room was very spacious and clean. I immediately noted that the airconditioning was not directly over the bed - which is great for me; also a sliding door to the balcony for optional natural air. There was a microwave, toaster, tea and coffee making facilities. The reception and cleaning staff were very friendly and polite and you felt that nothing was a problem for them. My room had a balcony which was great to sit out on in the evening, and also in the morning having breakfast - with kookaburras coming to sit in the tree opposite. They have a pool, BBQ and an outdoor sitting area. No restaurant on site, but there is one across the road, and Wests Diggers just around the corner in walking distance. A fridge in reception where you can buy some extra milk and some other drinks and snacks if needed. Walking distance to the beach. A lovely restful and happy a**osphere at this motel. I look forward to returning again one day.

We were extremely disappointed with the size and cleanliness of our room 208. There were long black hairs on the white tile walls in the bathroom, coffee cups dirty and the television was impossible to watch unless you sat sideways on the end of the bed. Also the television had an old set top box and one of the remotes had flat batteries so took a while to realise it was the batteries not the old unfamiliar system. I did make a complaint and the housekeeping manager was very pleasant and had the room cleaned and rearranged (the robe would then only half open). We did look in other rooms when guests had left and they were open about to be cleaned and they were very nice. We were told rooms 208 and 101 were the smallest - do not book those rooms. The position of the Seabreeze Hotel is wonderful and the decor in the bar and very popular restaurant was really well done.

Nelson Towers is very clean, comfortable, relatively modern and extremely well placed in Nelson Bay. I had read some negative reviews mainly about management but that couldn't be further from the truth in our experience. We had one minor problem that was attended to almost immediately we reported it. The staff were friendly and the check in process was seamless. I would definitely stay here again

I had booked two nights as the last step in our road trip. I booked based on the photos provided by booking.com and comments made for that motel. We ended up staying the one night and cutting our trip short. Pros: the lady at the reception was friendly, and she rang us to see if there was anything wrong as she had found our key in the key safe. The bed, despite sagging in the middle, was comfortable. Another plus was the location, it was only a short walk to get to the marina, so a big plus for the location. Cons: the room was tiny, someone had obviously smoked on the balcony while the doors were open, which meant the room stank of both smoke and musty. The furniture is dismal, with a garden setting in the room, the rest of the cabinetry is of cheap boards that are screwed into the brick walls, nothing fits, you have to slide your hand behind the cupboard to reach the light switch. The bathroom is so dated I couldn’t bring myself to take a shower (mildew). The carpets throughout the room were filthy I just couldn’t take off my shoes!!! The bedding linen was rough - someone had made the comment that it felt like sand paper ... I concur. I am sorry for the lady that looks after the place, because she was definitely a lovely human being! Pictures are from Room 12 - I can not vouch for the other rooms at this motel.

The hotel is great. I booked a one-bedroom room with a sea view. The view and facilities in the room were perfect. The kitchen is big enough, with all the pots and pans available. It takes 5 minutes to walk to the nearby woolworth supermarket to buy some food and eat it yourself when you come back. It is very cost-effective. Red wine glasses and champagne glasses are provided. The bathroom is also very large and spacious. In addition, sitting on the balcony in the evening, blowing the sea breeze and drinking some wine, is full of petty bourgeoisie. I will choose this hotel again next time I come. It takes 3-5 minutes to drive to the pier for going out to sea, and the transportation is extremely convenient.

The overall experience was outstanding, Nick and Mana were so helpful from the time we arrived till the time we left nothing was a problem. The rooms were very clean and tidy, and the grounds and facilities maintained to perfection. We would definitely recommend the Bay Breeze Holiday Apartments to any couple for a getaway or family for awesome holiday. We will definitely be back. Mark and Rachel Russell