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The first choice for tourism services is relatively clean and cost-effective

Not being familiar with Toowoomba, we picked Garden City Motel initially because of its obvious handy location. Glad we did. Lynne, the owner, was so friendly and helpful, specially as we had a couple of extra requests (happily granted), and importantly the tariff was very reasonable compared to what a lot of motels now charge now days. Rooms are very clean, the beds comfy, and not noisy from road. Thank you Lynne for being a great hostess, for going the extra mile, and for your sensibly reasonable room tariff.

A funny little motel, not far from town, tucked away in some shopping centre. If you blinked you'd miss it. On Ruthven Street but come in off White street to the side. Built in maybe the 1970s, it has tall if smallish rooms but everything you need. The bathroom has been re-done and is clean, bright and with a lovely hot shower. Basic toiletries are provided and enough towels for all. Neighbour got a bit willing during the mid evening but that was sorted promptly by the don't mess with me lady manager. One thing that all proved is that soundproofing between the rooms is excellent. We stayed a night only, being on a driving holiday of the Downs and North NSW. It was convenient with really nice people running it and central location at a very low price. Double and single in a room for three for less than $138. Chinese restaurant up the road. All sorts of places deliver. The room has cups, cutlery and more so it's easy to have it delivered and a nice touch; a Tim Tam and bottle of cold water in the fridge gratis. We'd be happy to overnight there again. A longer stay would need a bigger room. They might have such a thing, maybe in the upstairs rooms. You'd have to ask.

This places is in such a great location and has beautiful facilities, but that's as far as I can say in regards to Athena. We had nothing but dramas staying here. Checked in about 5.30pm. Paid for a 1 bedroom apartment. Opened door to find 1 bed studio room with wheel chair facilities. Went back to the reception and the lady had apologised and said they had new staff on and they had allocated the wrong room. Said they could offer another room and she had to Check there wasn't going to be cost. Which I was not going to pay even if they tried as this was their error. So I had to split my family up to sleep in separate rooms. She told me they would text I'm the morning once our original room was ready, so when I went to check out of 1 room a different girl said we would have to be out of both rooms. Which I had explained the whole reason we booked 2 nights is due to a wedding. I was not happy as we had to pack up everything and checkout, so I said we will have to go down to the local mall. And that i wanted room ready by 12.Well 30mins they texted saying room was ready, however at this point we were out. I arrive back check into family room. Well Netlix that they advertised did not work ok their so called smart TV. It wasn't one as the remote was old ans didn't have the smart TV buttons. Anyway called up the girl she said she wasn't too sure why it's not working when she came up to have a look. She said she will text her manager to ask why. She then said they been having issues with tvs and we don't seem to have netflix. At this point I'm like whatever, we have been mucked around enough. Then later on I hopped into be to watch normal satellite TV and that didn't even work it was glitching and the picture wasn't coming up. So it was clearly just off to bed for me. I was so upset with the stay so I wrote to the premise and all they could respond was deflecting information like they had done us a solid for putting us up in another room for free on the first night. And that they had checked both TVs and they were working with Netflix and getting a clear picture.. which is a load of crap. And to be made out like one staff told me one thing but another told me another and i was wrong.You either need to have a better communication system to leave notes or train your staff better. You will see the response from site from screen shot and also images of clearly Glitching TV. Considering we paid$200 a night that's Hotel prices with motel experience. If Athena you see this, do not try and respond to cover your own reputation. Because this was due to lack of experience and poor customer service skills some of your staff.