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I came with my family to bosnia. We planned to stay at malak regency. We book deluxe suite with a connecting room. once we arrived i called the reception to send tge house keeping then after long time they arrived. I asked for tissues as there was not even one tissue box in both suite and room ! And there was only 4 hangers for clothes so i asked for more she came back with one tissue box only and no hangers when i asked where and how should i hang the clothes she was very rude and my husband asked for extra pillows she was literally screaming no no no … this is my first time facing this kind of stuff in a 5 star hotel. I am very disappointed even the suite is not that good not was i was expecting. I really don’t recommend this hotel and sure will not come again. I went to a supermarket to buy my own hangers to keep my clothes in the cabinet. What a 5 star hotel !!!

If you are looking for a distant hotel outside the city , with lots of green neighborhood and a great nearby area for the kids ,then this is your destination ! The staff are collaborative and nice , the hotel has a nice coffee outside that you can have whatever you wish . The hotel is generally clean and got nice interior and decorations if you pay attention to the details .It is a bit distant but highly recommended.

Otelin konumu güzeldi, geniş bir park içinde yüksek ağaçlarla çevrilmiş sessiz bir yerdi. Otel binası da dışardan elegant ve tarihi bir yer olarak görünüyordu. Ama bu güzel yerde bize verilen odalar hiç iyi değildi. İlk odamız tesisin arındırma veya motorlu çalışan bir kör noktasına bakıyor, hiç manzara olmadığı gibi bir de gürültü vardı. Ertesi gün odayı değiştirttik bu seferde yine iç avlu kısmına karanlık, güneş almayan bir manzarası olmayan bir oda verildi .Oda temiz ve bakımlıydı ama oda hapishane gibiydi. Üstelik buzdolabı da bozuk çıktı, sonra değiştirdiler. Kısaca otelin manzaralı odalarının nasıl olduğunu göremedik.

We stayed for two nights, my nine year old son and myself. We paid £173 for two nights. The swimming pool was very good. Breakfast buffet is huge and lots of food. We are at the dinner buffet one night and also had the a la carte the other night, both meals around £25 for the two of us and more than we could eat. Ice cream each was £2. Close to airport but with windows closed you don't hear anything. Lots of local attractions. The staff were brilliant, nothing was too much trouble, the waiters were attentive to my son and very kind to him. Attached to the hotel is kinderland, which is a soft play and trampoline centre all in one, superb value and you pay £3 for all day and can come and go, but it's not the UK, you have to be responsible for your own child. Table football was a mark a go (50pence) Drinks and coffee at the hotel were £2 for coffee or soft fizzy drinks. The staff were so kind and made sure we had the hotel number to ring if we got into any issues in town. A good hotel for all, the rooms were massive with a balcony. Do be aware that the cafe restaurant allows smoking I'm a smoker so I was happy As a dad traveling alone with my son, they didn't ask silly questions about where his mother was, the staff simply looked after him really well. The hotel is a great price for what we had, there is sometimes a language barrier but the staff do care. The swimming pool is very strict and made it clear children are to be with parents at all times. We would come back here