Best Huldenberg Hotels

Beautiful facility, fresh air, great service. We went to the hotel to celebrate the new year. We knew that the hotel was great. But we didn't know how friendly staff would be and how amazing the facility is. There wasn't many people around so there was no stress of the virus. And we could concentrate on having a good time. Highly recommend.

Very poor service. I do not blame the only two staff on duty who were clearly stressed and under pressure trying to serve meals to a coach load if tourists booked to stay overnight. Informed the two of a food allergy that was totally ignored and the meal contains the peppers that was asked not to contain. I totally blame Best Western management for poor staffing and inadequate training of the staff. Had the allergy been a peanut allergy it could have been fatal. Come on best Western get your act together. We have used Best Western on many occasions such as Canada and many other counties. Best Western will be a chain of hotels we will ensure to avoid in future holidays. A total failure of Best Western standards and very poor management.

We stayed overnight on our way home, and I would happily have stayed longer. We were greeted by Johan, who was delightful and friendly and welcoming. We checked in and dropped our stuff in our room which was spacious and quirkly styled. A very refreshing change from chain hotels. Bed was firm enough for me. We went to the bar and had a few drinks. The quirky styling continued. Someone has put alot of their own design into this place and I like that they clearly put effort in. Breakfast is a buffet that will satisfy most peoples needs. Some people have criticised it as being shabby, but it is an old hotel and they are clearly upgrading stuff as time goes on. Our bathroom was nice and modern and clean. Almost disappointing in its normal appearance as compared to the rest of the room. If you have no pretentions and can appreciate a unique hotel in a beautiful setting, and you enjoy friendly service, I cannot recommend this place enough.

Stayed in this hotel with my husband as part of a Leger Tour for 4 nights. Do not be fooled by the lovely pictures you see of this Chateau. Had to take our own bags to our room which involved dragging them up some steps (no lift to first floor) and then down a long corridor. The room was dark and no view from the tiny window so paid extra to change it for a lake view room which had a restricted view of the lake, slightly bigger than the first room, poorly stocked mini bar, lumpy bed, shaver socket not working - but it was better than the first room. Very limited on lifts in this hotel and lots of steps, only 2 outside areas to sit - one to the side of the restaurant and a center courtyard which was very untidy and uncomfortable. Service is practically non existent especially in the bar we didn't eat in the restaurant as we were told it was fully booked although it looked empty to us, think it was more a lack of staff then fully booked. Breakfast was ok but not 5 Star in fact nothing about this hotel is 5 Star quality except the prices. On the first night we were sitting in the courtyard and spotted a rat scuttling down the drain, we didn't thing much of it bearing in mind the location of this hotel but the next morning on our way down to breakfast we saw 2 more rats running down the corridor which is not what you expect to see in any hotel, although we didn't see anymore rats inside the hotel we did see more in the courtyard during our stay. The staff were pleasant enough but not overly helpful. All in all this is not a relaxing place to stay and would not recommend it and a long way off 5 Star quality.

The hotel is close to the motorway and is well found. From outside look very stylish. A small shop as well as Starbucks and BurgerKing are integrated. All was clean, the service people were friendly. Man spoke English. The only but serious minus - the climate facility, so no window that could have been opened. It is not for claustrophobicians or people who are easily cool in climate facility. However, the price is okay. The hotel is also accessible, so it is also suitable for wheelchair drivers.

The hotel itself is nice and is well furnished with good sized, comfortable rooms. We stayed for one night going down to Bavaria and again on the way home. Check in was easy and the staff were very helpful. The hotel is fresh, modern and ideal for an overnight stop over. There are shops and restaurants a short walk away if needed, as no evening meal/food was available. My room on the way out was comfortable and clean with great in room facilities including a lovely walk in shower and nice comfy beds. Both shower heads were in dire need of descaling and the rainfall shower sprayed every which way but down meaning I couldn’t use it. The air con was an added plus and soon cooled the room down. All 3 rooms I had were the same layout and had the walk in shower with Rituals soaps/shampoo provided. Worryingly, on inspection in the room for my return journey I found a dead adult bed bug on the grey pull out futon chair. I saw this as soon as I lifted the cushion and there was also a dirty tissue inside the cushion case. This suggests cleaning staff had not checked that area very thoroughly as it was easy to spot. The actual bed was clean with no signs of other bugs, but I was not taking the risk and was moved rooms immediately. I always inspect rooms thoroughly in any hotel before bringing my luggage in for this exact reason. The reception were most helpful and moved me to the other side of the hotel straight away, but it did cause me a lot of anxiety and I had a poor nights sleep as a result. No one wants to find that in their room!! The second room provided was clean with no issues identified other than the shower heads needing descaling. The breakfast offered was tasty with a good choice of food items and drinks. Porterage was included in our package but I took my own luggage up and down to the rooms. The rooms had a nice large tv and plenty of channels to choose from. The adjustable floor light was nice to leave on at night for a bit of light in the room. I would recommend the hotel and would be willing to stay there again. Hopefully they will start offering evening meals as this will be a huge plus for weary travellers who don’t want to walk down a main road to get to a restaurant.