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One might easily be put off from this hotel by looking at the entrance on a busy road - don't be. The staff and food are terrific. Alright the rooms are basic but have everything one needs. We arrived in Brussels airport from London and took a cab to Taormina. The outside looked a bit run down but we pressed on and glad we did. The receptionist, Brian, gave us a welcome and showed us to our room which was adequate and clean with a good sized bathroom. After refreshing ourselves we went to the bar for a beer and a meal. We were asked if we wanted to go through to the rear. We walked through two well set out dining rooms, with tables all smartly laid, to a large patio area at the back of the building with many tables, suitable shading (it was a hot evening) and sat down to one of the best hotel meals I have ever enjoyed, and I have travelled the world for over 60 years. We both ordered stuffed veal in breadcrumbs, deep fried and with a mushroom sauce. There was far more than we would normally eat but we both cleared our plates. The place is obviously popular as there were a lot of diners tucking in, even so, service was prompt and done with a smile and the kind of diner/waiter rapport that only happens with experienced workers in the hospitality business. Later in our trip we had already prebooked a night at Motel One in central Brussels, what a contrast. The owners of Taormina have forgotten more about how to run a hotel that=n the owners of Motel One ever knew.

This was the second time this year that we have decided to stay at the Sheraton Airport prior to our return trip home. While the hotel is overpriced it is so convenient for departure and it eliminates the anxiety regarding taxi or transit strikes (something that seems to be a cultural event). The hotel offers great service; friendly and efficient check in and checkout, good response to requests (extra towels), etc. While it seems to be appearing “a little tired” (light bulbs flickering, some new paint required) I have found it to be clean, comfortable and has the hottest water I have experienced anywhere in the world. Gullivers restaurant has adequate service and food although the wait time for meals in the evening can be a test of patience. Breakfast is much quicker and if you wish the breakfast buffet, it is complete and well presented. The coffee we had there both times was the best we have had anywhere during our past month in Belgium! Regarding the waiters in the evening (January 2nd) I must say the women staff and one man (I believe his name was Driss) were the ones doing the work. They constantly circulated the areas and responded to guest requests and needs, the other men just took up space. I had to mention this because it was just so obvious.

the property employees are rude especially a lady I spoke to over the phone at 8:11pm, unprofessional, liars and they try to make advantage of a mistake I did in the date.. thou I contacted them to fix it and stay at there hotel on the 22nd instead of 26th. as I have booked the room on the 21st by mistake for the 26th and my stay was meant to be on the 22nd. I tried to move the date and I was willing to pay the full amount for the night but they want an easy money.. I have explained to them that I am leaving back to my country on the 23rd bit they did not consider helping me to fix the issue. they charged my card immediately and refused to do the refund even after contacted *********** Don't bother with this place, you will be disappointed massively and when there is an issue, there is absolutely nobody you can reach out to because they will just choose to ignore you.

I received an email asking you to take a passport the day before check-in, so please check it well. There is no staff at all and it is a self-check-in method, but you have to send your passport to tell me the password.. I didn't know that, but I was a little troubled.. ! I can't contact the Watts app and only get a local number! In addition, the facilities were good to stay around the airport for a while.. !

The hotel was rooms were clean and the beds were comfortable. The staff was courteous and professional. Check-in and check-out was efficient and quick. The airport shuttle ran frequently and was reliable.

On a one night stay, travelling on the luxuria coach with drivers Paul & Paul with Leger holidays on a 16 day Arctic Circle and the land of the midnight sun holiday, this was our last night I have stayed at this hotel before in October 2022 on a previous holiday with Leger, it’s a fabulous hotel, spacious rooms, comfortable beds, TV, hairdryer, tea and coffee making facilities in the room, bathroom had a bath and a separate shower, excellent housekeeping, everything you needed for your stay, we had a lovely evening meal down in the restaurant, breakfast was buffet style with plenty of choice, staff were friendly and helpful, the glass lifts are amazing and the seating area in reception is modern, I enjoyed my stay.