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The hotel itself is classy: good furniture, interiors, everything clean, neat, quality lingerie, parking, beautiful area with lake and pine. But with the service the problem is full: The spa in the evening at the arrival did not tell (though the spa is in the cost), in the morning of November 6 the girl on the respiratory didn't even greet us when we came to the stand, even the heads didn't raise, asked, How to go to the spa - waved a hand towards )) Hair and towels did not offer where to take it did not explain. Go there - found cold saunas and a family couple with a breast child desperately trying to go to the ice pool. It turned out that it was necessary to ask for 2 hours to melte the sauna (spa comes from 7.00 to 10.00, it turns out, at 5 a.m. it was necessary to call or warn from the evening, but how, if we didn't know it?) Then it turned out that it is not all the spa, but only the ice pool, a kamon, Why is it needed without sauna? On breakfast to 9.00 there were only 4 pancakes and meat cut, and we three people family, to the nearest cafe to go by car. Residence cost 240 Belarusian rubles or 7000 Russian rubles. And it would be justified - the hotel itself does not concede to Radisson, for example, which in Helsinki, but the SPA and the service need to be completed, nowhere is it suitable. Include sauna, put a prescribing room on massages and procedures, train staff to inform guests about the cost-included services and additional services - we, for example, were ready to leave another 7,000 to massage and spa. But they were so disappointed that even walking around the territory was no longer desired, and I had to go looking for breakfast. In general, not 4* that, not 4.

The hotel is new and relatively clean, but it may be newer, but it still smells like decoration, which is quite pungent.

The hotel has not Spa , swimming pool but there are 3 stars employee . All My negative feelings were finished regarding their service . The Gold star employee is hotel Manager Alexander , Silver star employee restaurant Manager Egor and star employee who names Kate , She is senior Housekeeper. They are the real heroes of the hotel, they deserve appreciation for their service, positive approach, and outstanding effort to solve problems. Normally, a star becomes a star in a workplace, and he or she saves that business, but when two star employees come together, they save the country. In rare cases, if three star employees come across the same shift, they can change the whole world with their excellent service and friendly approach. All my negative thoughts about your hotel and your country were changed by these three heroes Yildiz on my last night in the country. You are very, very lucky to have had the opportunity to work for them. How proud you are of them. Kind regards , Ayhan Danis Founder CEO at the Top Label com shopping Belarus Founder CEO DNS Organic Natural Products Co Turkey Founder CEO Modabana.com Turkey TDM Turizm Denizcilik Madencilk Hizmetleri AŞ. Turkey Founder CEO DNS İnternational Broker Services Dubai