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This complaint involves a very troubling incident that took place at the Qualicum Beach Inn, Vancouver Island, on May 17th. We were assigned Room 105 when we initially booked into the hotel and paid $550.00 for our two night stay. First impressions of the room was that it was kinda dirty and not recently made up. Further inspection bore this out. Obvious that the floors had not been cleaned. The sheets on the first bed had not been changed as evident by the hair and flakes of skin on the sheets. The inspection of the second bed revealed something much more disgusting that we have never encountered on all our years of travel. There were several large brownish stains on the bottom sheet that appeared to be some type of bodily fluid. This was totally gross and could have posed a serious health hazard if the stains had contained an active pathogen of some type. We immediately reported this to Brad, the night manager, shortly after 8:00 PM on the 17th. Brad was rather muted in his response. He showed little emotion and did not offer an apology of any kind. He did acknowledge that this was not acceptable. I was very upset and told Brad I wanted a clean room. He gave us another room on the second floor for the remainder of our two night stay. We are very disappointed and upset how this whole situation was handled by Qualicum Beach management. The hotel took the position that the replacement room on the second floor was considered an upgrade which represented adequate compensation for our inconvenience. We never requested an upgraded room. We were puzzled by the hotel’s indifference to our outrage over the unsanitary conditions in the room. We were both very upset and distressed by the lack of an empathetic response to our situation. Most reputable hotels would have bent over backwards to make sure we were taken care of. Instead, we get ‘attitude’ from Brad and No Apology. The reality is that the Qualicum Beach Inn dropped the ball on this one. Disgusting dirty room, poor customer service and attitude. To address our concerns we expect an apology from the Qualicum Beach Inn and monetary compensation for our stress, anxiety and inconvenience caused by this incident. We sent a detailed email on May 22nd with photos of the soiled sheets to the General Manager, Irina Ciumac, outlining the basis of our complaint and our expectations for a resolution. We have not received a response of any kind from the Qualicum Beach Inn regarding this incident.

No breakfast, but a simple kitchen, you can help yourself. The hotel is an ordinary motel with simple and functional facilities. The scenery is really good. The hotel is conveniently located next to the road.

Parents of neurodivergent children BEWARE!! We were visiting family for the day and spent most of our time at the pool. The lifeguard on duty was horrific, she abused her power and was often yelling unnecessarily at the kids trying to have fun. After yelling at my autistic son for going down the slide with his little sister, my sister ( who was watching him at the moment) approached the lifeguard and explained that my son was neurodivergent and would not respond well to her yelling at him, so if he did something that needed to be corrected could she please let my sister or myself know so we can talk to my son ourselves which would greatly reduce the risk of a meltdown. The lifeguard looked her in the face and said “ I will NOT do that, kids need to listen to ME and learn to listen to other people besides their parents.” After trying to explain again why this wouldn’t work for my son, the lifeguard became even more aggressive in the way she was speaking to my sister. It was shocking. Shortly after a young boy with Down syndrome was eating his ice cream by the pool, the lifeguard marched over there and yelled at the boy, “you can’t have that here!!” Grabbed the ice cream out of his hand and took it to his mother who was sitting by the fence. Everyone sitting there was horrified. It was really sad to watch the little guy so confused and upset while he was on vacation just trying to have fun. If your job is to monitor kids, it is crucial that you are sensitive to the neurodiversity of children and are properly trained to handle their uniqueness in a respectful manner. When you are approached by a caregiver who explains the needed way to deal with a neurodivergent child and decide that you are more equipped to handle that child using force and aggression, YOU are in the wrong job. That life guard is very lucky that it was my sister she was dealing with and not me. I will not recommend this resort to anyone. I am extremely disappointed and shocked.

Stayed here for 2 nights on our way up Island on a week long trip. Had our 2 small dogs. We were so pleasantly surprised as we had read some bad reviews after booking. Possibly we stayed after a renovation. Dont know, but our room was spacious, bright and had very comfy beds and pillows, a little frig, micro and Kuerig. Nice big towels..(a MUST at a hotel at this price) everything very clean. A GREAT shower! Continental breakfast. I loved no carpets, having dogs, though they are well trained, but you never know. If I have and complaint it would be the lighting, which is recessed. No way to choose to light the beds only for reading and the bedside lamp is useless for that purpose. We love Parksville and would stay again, and would recommend.

We found this place not long after we got off the ferry at Departure Bay, Nanaimo , on the island, in Parksville . We didn't have a reservation, so my husband just went in and asked if they had a room. They did have one reasonably priced, so we took it for the night. Thanks for the popcorn ! We were also able to have our 2 little dogs there, which was great ! When we got in the room, I tried to turn the ac on, but it smelled dusty, so I shut it off. There wasn't any cover or filter on it, and it was dusty inside of it, so I left it off. We were only staying one night, so it was no big deal and wasn't too hot. Later thay evening we decided to see if we could get the room for another night and we were able to get the same room. It was, however, warmer the next night, so it would have been nice to put it on. The parking is free and well lit. There was a path close by to go down to the beach and a nice outdoor sitting area at the Inn. There is also an amusement place right next door with mimi golf, bumper boats, gelato, as well as other food. The room was clean with a table and chairs, a fridge, and a sm freezer and close to the departure bay ferry terminal. I would stay again if I got a room with working ac.