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We chose this hotel as a little staycation over Christmas holidays mainly for the pool and waterslide, which my nieces had a great time in. We ordered dinner from the restaurant next to the pool, which was pretty disappointing- most of the food went uneaten. Maybe it would have been better to eat in. The room was good, clean enough with the amenities we needed. We chose a pool side room since spending time in the pool was our main focus. The hotel provides a folding table and chairs to set up outside the room's patio doors on the pool deck which was great. Overall a nice little staycation!

The hotel has good space, particularly spacious passages, high floors, and good facilities. Because of the epidemic, the breakfast provided is cold packed bread🥯

There is free parking, a free swimming pool, suitable for bringing children, but due to the epidemic we did not go to the swimming pool and gym, breakfast in the hotel should be ok, but during the epidemic it is relatively simple, but the price is a bit more expensive than other hotels

We tried many locations for a room for the night when we came into Thunder Bay on a road trip. After 5 hotels said they were full we called the Nor’ Western. Staff were very friendly and helpful from the first phone call to find out if they had a room and they did. Lana in the restaurant was very friendly and so easy to talk to. We are so happy we ended up here for the night before going to Winnipeg. The patio area is beautiful. Staff are very friendly and helpful. We would gladly stay here again.

The location of the hotel is superior, it is very convenient for shopping, eating and traveling, the room is relatively large, the facilities are newer, and the bed is very comfortable. For breakfast, the child ordered a waffle sausage set at the restaurant downstairs (extra charge), but no sausage was served. When checking out, he said he thought we didn't want sausage but we were willing to pay for the set? The waiter's brain circuit is very strange.

Hotel looks good & is undergoing renovations, but the renovations are superficial. Heat doesn't work in some rooms, shower curtains too short, and shower heads installed incorrectly. Everything is being done very cheaply. Be aware that they will put a $250 hold on your credit card for a damage deposit that will not be released for at least 3-5 business days. Make sure that you are checking on this to see that you are refunded the money. I would not recommend this hotel for any solo female traveler. I did not feel safe during my recent stay. I specifically asked not to be placed in a ground floor ”drive-up” room, as the sliding doors are not properly secured. I was put in one of those rooms because the hotel was full, despite having made my reservation over a month ago. When the shuttle dropped me off, the front entrance was blocked by individuals, smoking, who appeared to be under the influence - they were trying to coerce an Indigenous man to join them on the other side of the parking lot. There were loud vehicles in the parking lot most of the night. There were men knocking on random room doors throughout the night. Beer cases littering the hallways. Dismissive front desk staff. It will be the last time staying at the Valhalla - which is too bad as it used to be one of the nicest hotels in Thunder Bay.

This hotel and staff, were a pleasure to encounter and deal with. I was made to feel like a valued client. Excellent room, very clean, great breakfast, and plenty of parking with at least two places to eat of drink within 100 feet of the hotel. I give this a 5/5!

The location is very good, very close to the lake, the hotel is renovated, the room design is interesting, relatively new, the breakfast is satisfactory, you can see the lake view, the parking space behind the hotel is limited