Best Lutry Hotels

The treatment I received from the receptionist present on Sunday morning overshadowed everything that could have been good. When I told him that the room key didn't work, he sent me upstairs and the housekeeping opened my room and confirmed that the key wasn’t working and that it needed to be changed. I asked once more the receptionist to have a new key, but he insisted it was working good (meaning that or I was lying, or I was not able to use it). He came upstairs with me babbling that the key was working perfectly while rubbing the key on the coat only to discover that the key was not working. Complaining, he came downstairs to change the key and, instead to apology, he added that I had the check out that day and that I did not need the key anymore. From my point of view, such an arrogant and rude behavior is unacceptable in a hotel. The room was tiny, but by reading other reviews, I imagine that the lake side ones are bigger. The bed is a French size (140x200cm) and uncomfortable, and only had one duvet (160x200cm) for two guests. The hotel sells parking cards in the area. I suggest you not buy them: there is a car park two minutes walk from the hotel (Parking La Possession) which you pay from 7 am to 8 pm (it's free at night) and 4 hours cost 5.40 CHF plus 3.60 CHF for each additional hour. It only makes sense to purchase day passes if you no longer intend to touch the car between your arrival and departure. If you use it even just to go to Lausanne or Vevey, you will have to pay for the actual time of use.

Excellent location, beautiful hotel, clean, large rooms with all the comforts. nice staff. Good breakfast buffet. Recommended by location and for the structure. Accompanying a great shop of handicrafted chocolate. 2 steps from the lake.

This is a lovely comfortable hotel. It has a large lobby and check in was quick.We were very pleased to have received an upgrade when we got there to a really lovely top floor room with the most amazing view of the city, mountains and the lake! The bed was very comfortable and the bathroom was spotless. Breakfast was pleasant. The hotel is in a good area near the high-end shopping district and about 5 minutes walk from the cathedral. It was 10 minutes uphill from the station and about 15 minutes downhill to the lake. We didn't try the hotel restaurant as there were plenty of restaurants around. Overall good experience thank you.

Close to train station. Very clean room. Comfy bed. I book a standard double, on the small side. The breakfast is in the French restaurant in the hotel. Very romantic

The location is amazing - literally right above the metro station and arrive at the front door in less than 30 seconds. We’ve stayed here for 4 nights and the receptionist we have met are super nice - one of them even guided us to the kitchen to microwave our dinner. Two things we wanted to point out - 1) We had some formal clothes that required ironing, however, the ironing board in room is stored beneath the table and obviously gets super dirty and dusty. At the end we had to iron on the table with a towel on. 2) The housekeeping lady would come knock on our room every morning at 10 to check if we need cleaning or not. One day we told them yes we do need cleaning and would be leaving the room in 30mins. At 3:30pm when we got back to our room, no cleaning was done and yet the cleaning lady came and said either cleaning now or not. We found it quite confusing and disorganised.

A perfectly fine hotel with a hotel staff that spoke English well. We had a good stay and for the price it was amazing with the metro really close. The stay even included a public travel pass for going to and from the downtown city. The hotel is a bit special in that it actually is a patient hotel with people staying with newborns and people being in the hospital. So we were s bit in doubt of how that worked and if we even welcome. But we stayed there for 2 nights and had a great time the vibe is just a bit odd and we felt out of place. The breakfast included gluten-free options and was great. The hotel has a fine restaurant that was adequate and at a good price. The restaurant staff didn't speak much English so with a bit of help and Google translate it went fine and with a little knowledge of French it will go fine. Was a bit weird that even when they knew we mostly spoke English and German then those waiters didn't serve us but only the once that knew other languages. We had an amazing stay in Lausanne but felt a bit out of place.

The location is great, right next to the lake and by the ferry stop. I paid the local tax on check-in and stupidly declined to get a receipt - they'd have noted it. But no, i was asked again for it on check-out the next morning. I went out and stupidly handed my key in. On returning, a group was checking in. My key was handed to them. Luckily they spotted they had too many keys and handed it back. While all this was going on, someone, the restaurant manager?, was loitering around. Surely they'd have been able to give me my key rather than keep me waiting? It was like it was beneath his dignity to deal with the front desk, which is really only a desk in a corner of a bar area. The restaurant was cleared up/set up for breakfast until after 1am. Cleaning started before 7am, including hoovering and clearing the restaurant toilets opposite my room. I didn't have a great sleep. I didn't have dinner or breakfast.

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