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Got this hotel because of proximity to bus station. Area is very dodgy as described by other reviews. There is a security guard walking around inside the restaurant and lobby which is reassuring. Food is poor but appears to be popular with other customers. The lunch special was not good and breakfast looked so so. Staff all very young and I found them not particularly friendly. They appeared overworked and not happy in their jobs. You get what you pay for.

We stayed here for 3 nights on our visit to Santiago. The hotel seems to be brand new with some of it still under construction and not quite all the way operating yet (huge empty racks for a wine collection, no bar, restaurant not always open). The staff was extremely helpful and spoke English. The room was very nice, comfortable, and quiet. Breakfast was wonderful with servers and menu choices rather than a buffet. The location seemed a little ify - our first night there we walked many blocks in search of an open restaurant since the hotel restaurant didn't open until 7 and we were hungry. The only thing we could find was a Chinese restaurant on the corner in the midst of all the street vendors. Side note - just down the street there is a fabulous restaurant called Chilenazo but it seemed to only be open for lunch. As mentioned by another reviewer, finding the hotel can be a bit tricky. It's located on the 3rd floor of a building that has stores and a gym on the first two floors and there is no signage. The best entrance is on Romero Street around the corner from the actual address.

Hotel muito aconchegante. Recepção foi muito atenciosa, instalações bem limpas. Quarto com aquecedor e banheiro bem quentinho. Água, suco e café à vontade o dia todo próximo à recepção. Agradecemos especialmente ao Juan pelo atendimento.

Great hotel. Close to a metro station and with several restaurants around. It is in a village where the houses (some over 100 years old) belonged to the Concha y Toro family. There is no shortage of kindness and helpfulness among employees. Clean rooms, clean bathroom and enough size for a couple. Simple but delicious breakfast. Every afternoon (5:30pm - 6:30pm) they offer a free coffee and snacks. Likewise, from 7:30pm - 8:30pm, a wine tasting with snacks as well. A kindness that ends up compensating for the only drawback of the hotel, which is the noise generated by the echo inside. All rooms have doors and windows to a hall inside the building. The noise of conversations in the corridors and at reception (where breakfast, afternoon coffee with snacks and wine tasting take place), as well as the bell that rings every time a guest enters, echoes throughout all the rooms, including in the early hours of the morning. Other than that, the hotel is very good.

Beautiful authentic boutique experience, attentive staff, large rooms, modern bathrooms but all with character and style. Great breakfasts and lovely garden. Very convenient location with lots of walkable local restaurant’s and several close metro options. Walk Centro for museums and Santa Lucia. Highly recommend.