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I believe that the hotel is excellent, that's why I booked. But I didn't stay because I fall down in tores del paine and broke my wrist. I can't call hotel in my pain and no signal as well. So I hope the management would make a refund on my booking..at least 50% I would appreciate because I have to book another hotel near Punta Arenas hospital. If management needs documents to support this report I will email privately Thank you

Hotel Las Torres and their entire property is privately owned, yet inside Torres del Paine National Park. I chose the all-inclusive program, so started out with a shuttle transfer from Punta Arenas. About 45min south of Puerto Natales, we stop for lunch at Cerro Negro Ranch where we toured the family's historical home as well as the barn where sheep sheering and baling are performed. Great way to break up the 4.5-5hr drive to Las Torres. Just after checking in, we hit the Excursion desk to select activities for next two days. The first was guided hike up Cerro Paine to view the towers, and the second was a full day tour of the park all the way to Grey Glacier if opting for the boat ride. The all-inclusive dinner wasn't available in the dining hall, so we ate in the Pioneer Cafe at no charge. Not an issue for me, as I don't like to dine past 7pm, nor heavily at that meal anyway. Food was excellent there as well as the dining hall for breakfast. The view from Pioneer puts the massive mountain just south of the towers in full frontal aspect. Our room was spacious, clean and comfortable. No seating in-room, but didn't miss it. There are seating areas where coffee/tea is available self-serve all day in the room buildings. If you're not a hardcore trekker (opting for tents, cabins or hostel) and appreciate creature comforts, stay in this marvelous hotel while taking in the sights of this spectacular place!

Wonderful place, lovely staff!