Best Santa Ana Hotels

Terrible hotel experience. We booked 4 nights in Jr Suite with a King bed and upon check in were given a room with 2 double beds. The front desk manager said our room was unavailable. (How is that possible when there is only 1 other guest in the entire hotel?). We told the front desk manager we would stay 1 night but have to cancel the other 3 nights and find another hotel. Evidently at that point he charged our credit card for all 4 nights. Our room had ants all over the kitchen area, rock hard beds and only 2 bath towels which were worn through and shouldn't be used in a car repair shop as a rag. When we checked out the next morning the front desk manager told us the owner of the hotel refused to cancel the other 3 nights and had charged us already. He said the policy requires 72 hour to change or cancel. I explained they did not and would not provide the room we paid for so there is no contract but the owner didn't care. Maybe other people who wrote positive reviews enjoyed their stay but I would never recommend staying at a hotel run like this. There are far better hotels for the same price in Santa Ana

Such an enchanting hotel, worth the 40-minute car ride from SJO. The rooms, as well as the dining room had personality & exquisite views. Each large room had its own floor plan, a plethora of storage space, plenty of towels, bathroom amenities and outlets. Despite having balcony doors, the cool outside air didn’t circulate into the room due to balcony walls blocking any breeze. My room had a ceiling fan, and the AC, although small, worked fine. BTW, I’m extremely fussy about needing cold temperatures (lower than 66 deg. F) to sleep. I did close the bathroom door to make the area needing to be cooled smaller. My daughter complained that her room didn’t have a ceiling fan. The highlight of our evening was the delicious dinner in the beautiful dining room. It had old world charm with white table clothes and seasoned waiters. The waiter knew every ingredient in each dish; a lost art. Remember bread before a meal? It is still served here. Our waiter was very respectful despite the fact that we were disheveled from a long day of tours and travel. We were still in our outdoor clothing. There seemed to be no dress codes. Many guests were dressed elegantly in evening clothes , others with tee shirts, and then some wore clothing native to other countries. Don’t think twice. Make the reservation. Get a room with a ceiling fan. Spend some time visiting the animal rescue a block away and enjoy not being in just another chain hotel room.

This hotel has potential, and location is good if this is the area you need to be. Lots of restaurants nearby, and beside the main road. However, staff needs some training on Customer Service. Some staff are wonderful to be clear, but some have basic training issue. The front desk requires service training on handling guests. Examples: talking to another guest for 5-8 mins only to revert back to me and telling me no receipt because system is down; you could have told me immediately instead of letting me wait. I called up for my laundry, was advised they will check and return my call- after 20 mins, no call, and I have to call again only to be told that I need to go down to pick it up since I have to pay first at the reception (my bill was paid already in advance by my colleague), but hey, am not escaping, you have a copy of my credit card, and my check out is still the ff day. I can follow process, but the reception could have said it in a nicer way- am a paying guest in a Hilton brand, not some hostel paying 20$ a night.

I just came back from a week long trip to Costa Rica and stayed at the Studio Hotel Boutique. Everything about this hotel was wonderful. Outstanding service from the staff, beautiful hotel in a quiet part of Santa Ana, and beautiful art all over the hotel. We felt like we were staying in a museum. The restaurant had great food, and a great breakfast buffet, with a wide variety of choices for everyone. Harold who is in charge of the tours was wonderful. We contacted him before our visit, and he took care of everything for us. We always go with big chain hotels, but the price and the reviews for this hotel encouraged us to take a chance. I’m so glad we did. The price was decent and the hotel was excellent, a real find. I give this hotel 5 stars. I look forward to staying there again, and I recommend this hotel to anyone taking a trip to Costa Rica.

No pick-up service, breakfast is good. No extra bed available. Suitable for taking children. Hotel location is relatively remote. Half an hour from the airport. Go early. San Jose morning and evening shift Very traffic jam at the peak

Everything was great. Breakfast was a different dish each day, with fantastic outdoor seating. Additionally, the pool was very nice and housekeeping was frequent. Overall it was a great experience and the staff are fantastic. I will definitely use this hotel again in the future.