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This chedi is really not recommended! The air conditioner in the room jumps out sometimes. The bathroom design is extremely leaky and poorly planned. The shower room is extremely small and the water pressure is very low. Taking a bath is very uncomfortable. The housekeeping is also a mess. New dental kits and cotton swabs are not placed in the room. The twin room is obviously for two people. There is only one pair of slippers and I don't know what it means. The public area of ​​the hotel is also very small. You can visit it in ten minutes. The service is not up to par. A hotel that costs almost 3,000 a night is really not worth it.

we had a family reunion at Panorama form October 31 to November 7,2019, we had 7 rooms The Location is Excellent , walking distance to downtown ElGouna Rooms are spacious, food quality is good, Staff very courteous and pleasant the only problem we had was confirming reservation with the hotel Overall experience was very good, may book it again in the future

My kids (2 year old and 2 month old baby), wife and I stayed at the Creek Hotel in early Dec 24 and honestly, it was one of the best holidays we have had. The staff are definitely what makes this place special. We became great friends with all the staff there, some who we got the name of and others who we didn't get their name but equally, all were wonderful and so professional. Upon arrival, we were welcomed with a big smile by Ziad at reception and welcome drinks were quickly followed. After checking in and before going to our room, we went for evening dinner at the main restaurant and had a warm welcome from Mr Boules (manager) and then amazing service from Tamer. Nothing was too much trouble, drinks were regularly replenished and plates taken away quickly. We were provided with a high chair for our toddler straight away and food was great. There was a big variety of mains, salads, fruits and dessert. We then went to our room and it was very spacious with a king sized bed and sofa bed. We opted for the studio with a plunge pool. The room was very clean and we were provided with a cot for our baby (need to request this at the front desk upon arrival). The pool was the best decision we made as our kids absolutely loved it, it was heated and both in the sun/shaded, depending on what time of the day you go in. It was private which was great for my wife as she wears the hijab but we did have the occasional person walk by as the main hotel beach is right behind the pool, and is easily accessible from your room/pool on the ground floor. There was also a small playground for children which we made use of most days, our toddler loved this. Every day onwards was the same high level of service, with friendly smiles all around and nothing was too much trouble. The staff were great with our toddler who they were always making the effort to talk to and play with. By the end of the holiday, he was so spoilt and comfortable with everyone (he definitely had the best time out of us all). We also wanted to say thank you to: * Tamer, we built a really good friendship with him and he was very professional, friendly and so welcoming * All the wait staff and chefs at the restaurant, there were too many to name but they went out of their way for us every time we were there * Ziad and Kareem on reception * Asmi, Islam, Amr in the food and drinks service * The staff in the spa were very professional when we had our treatments (pedicure and massage) * The managers, again too many to name but Mr Boules, Mr Wagdih and Mr Ibraheem were lovely * Ahmed and Abdullah the pool staff/lifeguards * Also, all the hardworking cleaners, who go unseen but keep the place looking great All of you made our trip an amazing and unforgettable experience, and we would definitely recommend to friends/family and would 100% stay here again.

The hotel is very large. At a corner of the Delta Bay, tourists are mostly European and American, and Asians are rarely seen. Euros are the main settlement unit. Breakfast is all kinds of bread, fried eggs, etc. There is no Chinese food. Not accustomed to eating. It is best to book in advance or book on Ctrip, or consult the hotel by phone. The all-inclusive price is different from the breakfast-only price. Chinese meals are 200 Egyptian pounds per person, and dinners are 300 Egyptian pounds per person. There are also supermarkets and restaurants around the hotel. . The internal facilities of the hotel can only be described in a simple way. It may be environmentally friendly. In addition to providing cups, bath towels, hand soap, body soap, hair dryer, free mineral water, slippers, etc., you must bring your own. It used to be very cold during the day and night in December. Wearing a cashmere sweater was not hot. During the day, the sun came out slightly warmer, and it was relatively hot at noon. It was too cold for children to enter the water and go out to sea.

It's a good resort hotel. Guests of the hotel are basically white people. You can see the blue sea through the window of the balcony in the room on the first floor. The water is very blue and beautiful. I'd like to recommend this resort town.

It is very unfortunate to see a world known hotel lower its standards. We stayed at Steigenberger UAE, Qatar, Soma Bay and absolutely loved it while this particular one in Gouna is nothing less than a disappointment right from the check in time. It took us longer than 30 min upon arrival to have rooms allocated. They claim hotel has been renovated, but the Junior Sweet in building 8 felt more of a cave rather than a room. Barely any sunlight, very hard sofa to sleep on, no toothbrushes available. Housekeeping is beyond disappointing. On daily basis. I call many times and they NEVER pick the phone, so the only way to reach anyone is by calling guest service but that again doesn’t help as they simply forgot to send what i have been requesting. Staff is not welcoming, it is worth to give them training in hospitality. Breakfast is average. It is very expensive hotel for what they offer and I would not recommend it at all.