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This has been the most wonderful holiday. I'm standing here looking at The Arrecife Gran Hotel and Spa and I want so much to run back in. Its a marvellous hotel but it's the staff that are the heart if it. They are the most friendly and helpful staff that I have ever encountered. The reception is not the old counter style, it is 3 beautiful tables and comfy chairs and there are so many of the reception staff and they all seem to speak English so well. I must give a shout out for Ruth who is just starting her career as a member of the reception staff. She was courteous and friendly and helpful despite being very new to it all. Our room was an Ocean view suite and it was perfect A very large room with a sofa and coffee tables for relaxing and a table and chairs at the floor to ceiling corner glass windows showing the fabulous view of the Bay and harbour, so beautiful. Everything is automatic so when you open your door the curtains swish open to reveal the magnificent vista. Little sensor lights pop on at night to guide you to the toilet and back without all the main lights coming on. There was a bottle of tasty prosecco to greet us, a coffee machine, pods replaced everyday also a kettle but do bring your own tea bags. Two small bottles of still water are provided daily too oh , and chocolates.The bed and pillows were so comfortable and the room was almost soundproof. Could fault it. Now for food. We booked B&B but when we arrived they offered us a couple of deals and we availed of both. One was book some meals at their buffet and the more you book the cheaper it becomes so we booked 4 nights which I think worked out at about €22 each per night. Then they offer a clever deal where you agree to pay a certain amount in advance to the hotel, to spend in the hotel and they give you a little credit incentive on it . For example, we paid €130 and they added €10. Brilliant idea. Breakfasts were fabulous, everything you could ever want. Warning , if like me you don't like much salt then tell the chef ' sin sal, por favor ' they use rock salt and its very strong. One of the Breakfast chefs was a wonderful lady called Anna. She was so lovely and also helped me with my Spanish every morning that she was there . The buffet meals are themed but it was all beautiful, plentiful food and not a bun fight, plenty of room. The Sky bar Blue 17 on the top floor is a must. The view are incredible and the food is very reasonably priced for such a fancy place. We didn't realise they had entertainment up there and sadly on the two occasions we went up there we missed it but never mind there is always next time. The sun lounge terrace was lovely but being lined up on beds on a terrace is not for us or the beautiful but small indoor pool when you have the beautiful sandy beach and clear sea just outside the hotel. The area is fabulous for food and drink though. The Spa was gorgeous and we had a free spa session included which was lovely but I also bo

Stayed for two nights whilst on vacation exploring Lanzarote, paying a pretty good price for a last-minute booking. The compact hotel is very well located near the centre of Arrecife, on the coast almost directly opposite the Castillo de San Gabriel. There is no parking available at the hotel, although there is a large public 24hr underground carpark near the Arrecife Gran Hotel about a 10-minute walk away (around 30€ for a day and a half). Check in was quick and friendly, despite a late-night arrival. My room was at the back of the hotel overlooking the back streets of Arrecife. The room was comfortable although the décor was perhaps a little old. Good WIFI, but the room had only one free power socket (as the fridge had been unplugged before I arrived). The bed was fairly comfortable, some noise from the street at night, but nothing too loud. My room didn’t have aircon, which wasn’t an issue in October, but maybe an issue in the summer? Breakfast was on the terrace at the top of the hotel giving really good views; and a good selection to food choose from. Overall, a well located hotel to explore Arrecife and the surrounding area, but given the limited facilities at the hotel and lack of parking maybe better for short stays!

The rooms to the front do have a balcony overlooking the sea, the rooms to the other side of the building have a Juliet balcony overlooking the mountains and the city, which personally, I felt was the poorest capital city I have visited in Spain. The rooms in the middle don't even have a Juliet balcony! I wasn't in them but they surely get all the noise carried out through the inner courtyard, the people on the corridors, talking guests, suitcases carried... The rooms per se are fine, spacious and clean. If you are having to find a hotel in the capital, then this is perfect, otherwise, look a better accommodation place. The breakfast is alright... the coffee is poor quality. There is no pool, but the beach right opposite is great. the wifi is fine to be fair, maybe a bit shaky in the evening when all guests are using it. Out of the staff members, Alex (reception) is the best and the guys at the breakfast bar; but others are not committed to provide a good service to the guests (avoid the reception manager at all costs, she has some attitude issues, especially for this type of business). The worst part of being a city hotel is the location of the garage, which is nearby... but logistically, it's a nightmare.

Good service They make you the room in alternate days Available in the kitchen Very good location

I didn't like that 1 week before we called and went to ask if they could change the room for one with a view of the beach and they told us that they would do it the same day we entered and then that day they had no room available and I booked there just because to have a room with a view of the beach for a birthday surprise that I wanted to do. I thought it was very bad of him.

Extremely welcoming staff and clean reception area, every member of staff took the time to greet us and smile! The decor is well considered and provides a luxury feel. We were offered a complimentary coffee whilst we waited for our room to be ready. The room has everything you need and we had a lovely view of the Arrecife coast. The beds were comfortable as were the other amenities with bonus points for a great bathroom and powerful shower! Towards the evening we spent time on the top floor in the hotels 'Solarium' which featured a hot tub and more glorious views of the Arrecife coast. We would not hesitate to book again as we found our stay to represent excellent value!