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My partner and I are staying at Hotel Rice Reyes Católico in a group booking as part of an arts festival in beautiful Burgos, Spain. We have been in Burgos 17 times (but who’s counting?), so we know the town and the hotels. When we arrived at the hotel and went to our room, it was stuffy. We turned on the air conditioning, but nothing happened. No cool air came out of the vents. We left, had dinner, and returned around 11 p.m. Still no air. We asked the night desk clerk about the AC. He said, “Do you have a fan?” We said that we didn’t, but when we entered our room, we saw that a fan had been brought to the room. This fan was our air conditioning. In Spain. In July. On day four of our stay, the fan is still our AC, despite repeated requests to the front disk to have the AC fixed. The response is always, “We hope that the AC will be fixed today.” Hopes and prayers, y’all. Our room, upgraded from a basic domicile, is barely large enough for two people and their luggage. The closet space is minimal, and you can’t hang a suit jacket without it touching the.bottom of the closet. This is a dorm room or a youth hostel, not a hotel. Furthermore, our upgraded room is on the back of the hotel, with a view of a concrete wall. Charming… And then there’s the smell of sewerage that permeates not only our room, but the rooms of our colleagues. Funky and nasty, to say the least. The breakfasts are barely adequate. The soggy tortilla, the most typical dish in Spain, is inedible. Really? If you are planning to visit Burgos, one of the preeminent smaller towns in Spain, with the most impressive cathedral in the country, please do yourself a favor and don’t stay at this sinkhole of a hotel. There are plenty of better affordable options. The hotel has the nerve to call itself a four-star operation. It’s a two-star hotel at best, and given our experience, it’s actually a one-star establishment. Avoid at all costs.

The hotel is in excellent location, Burgos is beautiful. The hotel is very clean & comfortable with excellent parking facilities. The lady on reception is a credit to the hotel she was so friendly & helpful during our stay . Would definitely recommend this hotel if your thinking of staying in Burgos

Great for a stopover on the way to the ferry. Beautifully decorated reception for Christmas. Easy to find using Google maps. Reception staff pleasant and efficient. Gorgeous room with fantastic shower. No coffee making in the room. There is a choice of café or restaurant. Neither serve evening food until 8.30pm. The cafe food was fine for the price. The café seemed the in place for the locals. The bed size was luxurious and comfortable although a little noisy at 3.30am because the sound travels due to laminate flooring. No problem though as I managed to go back to sleep. The breakfast was plentiful but not the tastiest or sufficiently warm enough (eggs and bacon). All in all a good place. We will return 😁

We spent one night at this hotel and occupied two adjoining premium rooms. I don't think we will return to this hotel the next time we visit Burgos. Let's start with the positive points: the staff, the location, the breakfast, the characteristic perfume in the lobby. As for the disappointing/surprising points: A global advanced state of wear and tear (knocks, marks, stains), a surprisingly noisy lift with a warped cabin, a postage stamp-sized television, a sloping washbasin where water stagnates, a composite bathtub that makes worrying cracking noises, missing soap, the air temperature in the corridors is far too high... The main fault remains the capacity of the car park which is ridiculous. The hotel does not reserve the parking spaces, which allows it by refusing to cancel rooms after 6pm not to lose clients who would not be lucky enough to arrive early enough to have a space in the garage located in the basement. we arrived at 8pm and this was our case. The most surprising thing was the impossibility to reach the reception by phone on the two numbers provided. About ten calls made by two different phones during more than an hour were all picked up automatically, nobody answered but we could hear the background noise of the reception. When we arrived, the reception noticed the problem, expressed its surprise but did nothing to correct the problem at the time. Strange... We definitely expect more from a 4 stars hotel.

This hotel is located very well, the opposite room is very poorly soundproofed, it ignores the main street and all sounds can be heard, the hotel is 4*, very neglected, the whole hotel now needs reform, maintenance leaves many shortcomings, air conditioning breaks out On the first day, throwing water on the floor, the solution, in case our feet slipped and the air was damaged, so to me, it was as if it were 2* towels on the hotel floor, I will not repeat.

I worked in the hospitality industry for 10 years. If this is a ”3-star hotel” then I'd hate to see what a 2 or 1 star hotel is. Who gave them 3 stars? There is not even a concierge or manager onsite, but rather a young desk agent and servers running the hotel with zero management experience. I ordered a salad from the hotel restaurant and 20 minutes later, still hadn't received it. When I inquired where it was, I was told that there was only one person working in the restaurant kitchen. A 3 star hotel with only one person working in the restaurant's kitchen? I don't think so. They had zero ability to remedy the situation but could only make excuses. I watched people that ordered after I receive hot food, but the kitchen couldn't even put out a cold salad in a timely fashion. If this is a ”3-star hotel”, then I'll stay in a Motel 6 and still get better service.

Hice la reserva de una habitación individual por 55€ con dos semanas de antelación. Cuando llego me han dado otra con dos camas, que ya me ofrecieron por email por 33€ y no acepté. Les digo lo que pasa, me dicen ”pues está todo lleno ”, y yo pregunto que para que sirve la reserva. Lo van a ver, que me vaya a comer mientras tanto. En la primera barra ni te miran, tienen a su clientela y pasan de ti. En el comedor de menú, preguntas y te dicen que te sientes, que ahora te atienden, pero no, resulta que tienes que esperarte ahí hasta que alguien de da la mesa, así que al entrar ya tengo regañina por parte de un camarero, que lo entendió y fue muy majo, y por una señora maleducada y mentirosa, que fue la que posteriormente me negaba el mensaje que me habían enviado, incluso después de enseñárselo. Tuvo la poca vergüenza de mentirme en toda la cara y se hacía la digna con que no le metiera prisa, que no me iba a devolver la diferencia de precio, y que tampoco me iba a devolver el importe completo (porque yo ahí ya no me iba a quedar). Y todavía tiene el atrevimiento de decirme que lo que pasa es que no quiero pagar. Desde luego, el nivel incompetencia y de cara dura no puede ser mayor. No llegué a tocar nada de la habitación, pero tenía pinta de pringosa. El menú, 14 euros, con un pescado crudo(ahí el camarero que me atendió, se portó). En definitiva, un auténtico desastre. Después de una hora conseguí que me devolvieran el dinero, y me alojé en el hotel Abadía de Santiago por menos precio y mucho mejor servicio y habitación. También la zona es más agradable. Mucha gente se ha acostumbrado a dar un servicio pésimo según quien seas, porque la mayoría de la gente traga. Yo no soy la mayoría de la gente, y detesto que me intenten timar, o que me quieran cobrar por un servicio que no ofrecen. No sólo no pude descansar como tenía planeado, antes de la cita que tenía, sino que me estuvieron mareando y cabreando hasta que por fin me pude largar de ahí. Espantosa experiencia.

The hotel is located in the centre of Burgos, with a small area of spacious and clean rooms and a comfortable bed with double glassing in its windows to improve the rest. As a point to improve, the breakfast, of the three days we stayed, two of them put the breakfast in the entrance cafeteria and was a little narrow for the guests who were at the hotel, The hotel was very comfortable and very comfortable, and the hotel was very comfortable and very comfortable.

Ines and Jenny at the front desk handled multiple issues and requests with a high-level of professionalism and courtesy. Articulate and efficient, they merit special mention as well as the very kind young man who checked me in. These exceptional professionals are the reason I am rating this hotel a 5 out of 5. -John Stubbs, Rm 111, Apr 13-15

Contrary to the TripAdvisor entry the hotel is open! Great location opposite the cathedral. Wonderful staff. We arrived at 02.30 due to a delayed ferry but were greeted by a very helpful receptionist. Our room, 304, had a great view of the cathedral. Parking is expensive at 18 Euros a day but very convenient and vital in a congested town. The room at 76 euros including breakfast was good. Breakfast was generous with lots f choice. Only complaint was open window, a covid requirement apparently, in breakfast room made it chilly.