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4.5/5
Excellent
WWardGreat hotel, very nice pool, staff were friendly and helpful. Dinner was brilliant and very reasonable, we ate there two out of four nights. Lots on the menu, even whole monkfish tail. Massive steaks too. Breakfast was so-so but standard pricing.
The location is great if you’re mobile but the bus stop is just across the road so you can get into town easily either way (about a 20 minute walk, less than ten minutes on the bus).
If you’re looking to visit the beaches, be prepared for a journey as they are very far away and hard to navigate via public transport. Taxis are expensive. The hotel staff printed the timetables off for us because they wouldn’t show on Google Map. Highly recommended though. We went snorkelling and sea kayaking and saw octopus and explored caves.
Only negative to say about the hotel is that they charge for the hot tub and it’s €7 per person. Felt like it should be included but maybe you get a specific amount of slots based on your length of stay? Didn’t seem like anyone was booking it and I imagine it’s because most people feel it should be included.
We booked this hotel last minute as decided to have our last day in girona, moving from Santa Susanna. We weren’t expecting much from this budget hotel but my goodness, were we pleasantly surprised! Incredibly welcoming, helpful, friendly staff; beautiful clean and nicely decorated lobby, restaurant and outdoor area and it smelled wonderful! Our room was also perfect. Comfy room, plenty of space, really clean and a powerful shower. Highly recommend if you want a budget hotel within (a lovely) walking distance into Girona. Your staff need to be congratulated for their excellent work!
GGuest UserCannot praise enough the super helpful reception staff. Our luggage was lost for 3 days (thanks Lufthansa. Please get some training from the hotel team on customer service!). The Carlemany reception gave us essential toiletries, as we arrived with nothing. They spoke to the courier company on the luggage delivery, and when they finally turned up, they called us to say the bags had arrived. The hotel itself is in a very central location, with good sized rooms. Thanks again the reception team!
GGuest UserEveryone was super nice at the hotel. The breakfast was very good, but they should change a bit since it gets boring to eat the same thing every day. Don't eat at the terrace it's super expensive and the food is not good at all. The hotel is located in a very nice area, but the hotel rooms are a bit expensive for what it is.
Good experience overall. Room size is perfect for a solo traveler, bed was very comfy, staff was friendly and helpful, and the location was perfect! A bit overpriced in my opinion, but I also booked last minute. Breakfast was also a bit overpriced for what it is, but it was at a local cafe which was a neat experience! Overall a pretty average hotel but a positive experience.
Budget hotel is no excuse for terrible customer service. I arrived very late 1:30am, the hotel was advised in advance of our arrival time. The car park was full. Reception closed so I needed to use their checkin machine. I discovered they had cancelled our booking and took payment. We could not get in. After attempting to rebook with no luck, I used the telephone to call. 30 minutes later we still could not get in. We was instructed to drive to their sister hotel to check in from their (they refused our entry if we didn't) After arriving at the sister hotel I asked if we could stay there instead. The gentlemen on reception refused to allow us to stay there, stating we was only alloed to stay in our original hotel!!. We had children and pets with us. Eventually we got into our rooms and settled 1 1/2 hours later!!!! I am never going to book with this hotel group again.
GGuest UserDo read your email from the hotel explaining about arriving purists receptionists limited times! Otherwise you’ll Not be able to access the hotel when you get there. Once in, it’s lovely. Small but perfectly formed. Friendly staff, really good domestic services- they work hard and it’s spotlessly clean. Very comfy beds and pillows, lovely fluffy towels. Handy features like hot drinks, water, access to a microwave, and free lockers to store your luggage are great. Some traffic noise at times. Easy 10 minute walk from the old Town, and a bit less from The station.
LLeyratHotel very well located near the historical centre .No parking near parking paying underground very cheap 22ew by night !! Moreover no swimming pool as mentioned on the description mentira advertising site that is not up to date !!! She has been out of office for almost 2 years to say the staff of the hotel very disappointed on this point !!!
This Hotel is a great place to stay for a stopover. We stayed on route to Spain and it is right by the motorway. Breakfast is continental with a good range . It is right by a shopping centre, which our room faced, but as long as your happy to keep the window closed and use the aircon it wasn't noisy. Staff were really pleasant and nothing seemed to be a problem for them
GGuest UserI'm very satisfied with the room. It's a 10-minute walk from Girona train station. You can order Chinese takeaways and the breakfast is also very rich.
The average price for hotels in El Girones is AED 650 on weekdays, and AED 724 on weekends (Friday-Saturday).
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