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The restaurant staff is extremely disrespectful and disgraceful to hotel guests! They embarrass you in front of other guests. I tried my best to manage well with my two little kids (8 and 6) and a 75 years old mother, but they did everything to make our holiday a very experience at the hotel! Their way of speaking and behaving (showing fingers while speaking to you all the time) is completely wrong. They have absolutely no understanding for the situation. The made a hell for us. We will NEVER go back and I will not recommend this hotel to anyone. Even my little kids noticed clearly that restaurant staff were extremely unfriendly. We have been to Spain in different parts and never, NEVER, seen behaviour like this. Shame!!! One example: My little daughter (6 years old) needed to go to the wc in the middle of our dining. I, of course, had no choice but to take her to the wc. When we came back, the restaurant staff had already taken away our food and all the plates, water and wine from our table. We thought ok, maybe they guessed that we were gone for the evening. So we took food again from the buffet and sat on a new table. They came to us and told us harshly to leave, and told us we were not allowed to eat again because we were only allowed to enter the buffet restaurant once! For heavens sake what is this kind of treatment. They embarrass you in front of other guests. DO NOT GO TO THIS HOTEL!!! The view from our room on the 7th floor was amazing, though. Room: 2/5 View: 5/5 Pool: 2/5 Pool bar:1/5 (dead) Food: 2/5 Friendliness: 0/5 Recommend?: No!

If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.

The hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.

I'll start with the good points as there are only a couple. The hotel is clean and the walk into the town is nice about 15 mins. We were able to walk to Loro Parque again about 15 mins. Wear flat shoes as its hilly when you walk around it. We ate out a couple of times and so glad we did. Now the bad points. We felt like we'd walked back in time. The hotel is massively outdated. We walked in our room and my heart dropped. We booked this as a last minute getaway & I wished we'd paid more to go somewhere else. The food is repetitive. I was given uncooked pork one day. The hotel is being held up by nets under the balcony. The beds are like sleeping on the floor and you get the flattest pillow. The pool has a no fun policy. No floats or anything exciting. It's the same playlist every day. It felt like groundhog day. We only had one issue with the lifts when they stopped. But people are rude and just push in in front of you. By day 4 we wanted to come home. The balcony is tiny. We had to have the light on in the room most times as it hardly let's any light in. Although I said the room is clean the wallpaper is dirty and patched up. The bar closes at 11pm. We heard that the police had come one night as the neighbours complained of the noise of people by the bar. If you have a late check out which we did its €60 for 8 hours. It's 100% not a 4 star more a 2/3 star. We walked past a 4 star on the way into town and it looked so much nicer. Also there's no full length mirror. You have to stand in the bathroom to do you hair and makeup as there is no mirror in the room. It gets hot in there. They also don't change the top sheet for the bed. I accidentally dropped something on it the 1st night and it was still there the day we left! Last thing the only English speaking channel is BBC news. Not that we were in the room much. But still. Honestly wish we'd booked somewhere else.

Great hotel there is nothing not to like. We had one of older rooms but cleaned daily ( housekeeping is fantastic). Great views from balcony. We arrived early hours of the morning and the guy on reception was so accommodating and made us feel so welcome. It’s in a great location with bus station at end of the road. Also lago martinaz is so worth a visit and is only a 20 min walk or €5 in taxi. The hotel does food also and has special nights and breakfast daily you can pay for this if self catering like us and is very well priced. If I was to visit here again I would definitely stay in the sky view again. Thank you so much for having us it has been a great holiday for me and my kids.

Overall nice hotel, friendly staff and spectacular views. We stayed all inclusive which is a little confusing at first. You have the choice of only 1 restaurant for breakfast and evening free of charge, there is a alacarte Italian restaurant available with 20% discount to all inclusive guests in the evenings. Lunch you can dine at restaurant or pool bar which has snacks including, pizza, burgers, chicken nuggets, chips, toasties, salads (all included with all inclusive). Evening food did change each night with chocolate fountain on 1 night of stay. Some cocktails included with all inclusive but not all, same goes with spirits and liqueurs only local spirits included. All soft drinks ie, Coke, Fanta, Sprite, fruit juice (not fresh) included with all inclusive. There is ice cream pots available from pool bar included but branded ice creams you still need to pay. Location wise, spectacular views just slightly remote for those wanting lively atmosphere. Shuttle bus very reliable and free to take you into town. There is a nice shopping centre over the road but will cost around €10 to get to due to road layout. It’s the same to get back from centre of town in taxi also. Lots of bars and restaurants in Puerto de la Cruz. Towels are available to hire with a refundable deposit for the pool if tokens returned at end of stay. Gardens around pool area are immaculate however the Pool doesn’t allow inflatables which didn’t please my kids, you can however take an inflatable ball. It was easy to get a sun bed no need to reserve beds and we were a group of 9 and we all got a bed easily. Room layout we had a sea view suite which had a lounge which they converted sofa to a single and placed another single in for 2nd child, seperate bedroom with very large bed, large bathroom with whirlpool bath. Aircon only worked in bedroom, lounge was broken, same was the case for other rooms booked which wasn’t great. Our room was 320 and view was amazing. Will say the pool had very sharp surroundings believe it’s to stop slipping over but not the most comfortable to sit on the edge of the pool. They have a larger adults only pool for over 14 year olds which is the one with the large waterfall.

Just been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.

Overall a decent hotel. Good for a trip that is for a week or less. The hotel is clean and has lovely staff. Round by the pool it’s nice we came last week of august and the pool is not super busy at all. We were able to get a sunbed everyday without having to reserve one (as it’s not aloud). There is a lovely lifeguard called Tina who will help you when needed and helps keep round the pool nice and tidy. The bar staff are good and recommend food from the bar at lunch as it’s very nice. There are also lots of chair in lobby/ bar area to be able to sit and have a drink. And some chair outside as well to be able to sit on. The room are clean. With cleaners that come in every morning which is a bonus. Bedroom are good size with comfy beds, the pillows are very long but are still comfy. Rooms come with a Tv, large wardrobe and safe which can pay about €15 for the week for. A desk area with draws and a mirror. Bathroom was clean overall with a few minor flaws. Shower pressure is not brilliant but is good enough. There is also a bath. The balcony is nice we had a good sea view. There is a football pitch/ training ground near by but not too noisy and all noise stopped by 9:30ish. The food at breakfast was nice with plenty options. E.g fruit, cooked breakfast, omelette, pastries. Dinner also had some good options only flaw is restaurant is basement with some windows towards top so there is some light but it’s tidy and clean down there. Location is brilliant with plenty of restaurants near by. If you walk left out hotel there is the town is large but can walk to other end in about 35 mins. There also some good shops as well. If you walk til you get to a mcdonald's then go right up a hill theres a small shopping centre with some good shops. If you go right out the hotel til end of road and then left there is a market which is good i believe it’s on a Sunday. You can walk along beach with is about 5 mins away nice views but can sadly not go in the water due it being polluted but is still lovely to walk along. If you want to go in the sea there is places in the town or a beach about 25. minute walk away I believe. Hotels about 20 mins walk from monkey parks and a small town. Would highly recommend the area and had a nice stay in the hotel. With the staff making the stay very nice.