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The facility and the room are very nice. The pool was freezing cold, the heated poll worked like that. The food & drinks need improvement. Sometimes less is more ;-) focusing more on quality would be recommended! We had a dispute about the booking and had to pay extra. However, we did nothing wrong and had to show our confirmation again and again. We found this very unpleasant. There were also difficulties returning the towels. We'll be surprised as to whether our €50 security fee will be charged to the credit card or not. Overall the stay was ok, but we wouldn't come back or recommend it to others.

I'll start by saying the hotel is lovely. Very clean. Good layout. Very good rooms with comfortable beds and good bathroom facilities. As 2 vegetarian/pescatarians, we ate very well all the time. Anyone writing bad reviews about the food should check in advance that their specific needs are catered for. I'm a fussy eater who is not very adventurous and I had no problem at all. There is food available all the time at the snack bar, so if you miss any of the allocated meal times, you don't have to go hungry. Drinks are all good. Like any all inclusive, you notice the difference in strength when you go outside of the resort and pay for drinks. It is worth noting that all cocktails are none alcoholic but the staff will gladly add your choice of alcohol when you ask. We never waited long to be served with drinks, even at busy times. I have to be honest and say that the nightly entertainment was poor, and actually annoying after a while. A group of youngsters dancing and miming to soundtracks from films and musicals. No karaoke, no disco, both of which might have made a difference and given some variety. Our biggest issue was not the fault of the hotel or staff but the other guests. Mostly very rude people with no consideration for anyone else. We didn't go to make new friends but to be civil and well mannered costs nothing and makes everything nicer. This is not aimed at any particular nationality as this was the case with people from a variety of backgrounds, including British. People would push in front of you in the dining room, as though the food was going to run out, when there was always plenty. People would stand, chatting in doorways and openings and not move to let you get through. There were times in the afternoon when I sat in the snack bar to read quietly and people would just come and sit at the same table and begin talking loudly among themselves. It appears that rudeness in society has a knock on effect and so even nicer people become the same way retaliation and it creates and generally hostile environment. Where I completely respect the laws on smoking and vaping, I did find it ridiculous that I couldn't just enjoy the odd vape in quiet, open air spaces. Not all, but some of the staff, would politely point me toward the smoking area having seen me take ”one” puff from my vape in places that were nowhere near anyone else. Others would just overlook it when they realised it was a vape, not an actual cigarette, especially as I only puff on mine moderately and don't create huge plumes of vapour. Overall though, I found it most ludicrous that the ”smoking area,” was located right next to the children's play area. I do recommend this hotel for good value, a clean, safe environment and good facilities, just be prepared to share the place with a lot of greedy, ill mannered guests.

We have just returned from a weeks holiday and it did not disappoint. The complex is cleaner than anywhere we have stayed before. The staff around the hotel were outstanding, so efficient and kind they really made the stay enjoyable. To be honest all of the Gran Canaria we visited, the staff everywhere were super polite, friendly and genuinely wanted to make sure you had a good stay. We were B&B, the food was quickly replenished during the morning and there was plenty of variety, fruit etc including catering for lactose intolerance/gluten free etc. The room was large, the beds comfortable, shower powerful and hot. The pool was clean and there were plenty of sunbeds and places to rest. The beach is really close and if you fancy it the walk to Maspalomas was 10 mins and the beach there fun to lie on with a lively atmosphere. If I had any grumble it would be that it was hard to find restaurants that served healthy alternatives in Playas De Ingles, especially if you don't eat a lot of burgers etc normally! That said we had amazing steak at TORO and Belle Italia and West End were nice places to eat. At the more upmarket, Morgan shopping centre in Puerto Rico we ate a fabulous lunch at the African style restaurant, can't remember the name. We bused around which was easy to work out how to do and they were on time with good a/c, Puerto de Morgan was lovely and very scenic. All in all, the weather was hot and the week flew. We really enjoyed being based at Servatur Playa Bonita.

From the moment we received a warm welcome on arrival, we realised that our comfort and enjoyment was a priority if the staff. Our 1st floor room was spotless, with regular clean linen and towels as requested. The rooftop terrace is a bonus, with plenty beds, parasols and all day sun. The main pool, unfortunately, loses the sun from 3pm at this time of year(October). It is literally 2 minutes' walk to the beautiful promenade, along which you can walk towards Maspalomas or left towards San Augustin. The restaurant serves quality and plentiful food but there is a slight issue with labelling : a number are not labelled and not always obvious what they are. Additionally, not all cooks are aware of ingredients of certain dishes, which in our case, could have been an issue with allergies. The head chef, however, was most helpful in resolving our issues. Reception staff were particularly helpful, and I must mention Africa, who helped me daily with my Spanish grammar. We will certainly return to this hotel when we visit Gran Canaria

Right by the sea, the environment is very good

Currently staying at the Amazonas Apartments and we are extremely happy with everything. On the first day we arrived around noon and the receptionist told us our allocated room wasn’t ready as check in wasn’t until 2pm, we said that was fine and were ready to leave our bags when she said a different room was ready and checked us in.€50 deposit was paid and we paid €30 for a safe for two weeks.There is no air conditioning and as it is very hot my wife asked for a fan which was brought to the room within a couple of hours The room is perfect with very comfy beds and a great shower and balcony. It has a large fridge/freezer and everything you need for self catering. Washing up liquid,dish cloth ,scourer and tea cloths are supplied, which is a nice touch. Bath towels and hand towels and also bath mat are regularly changed and toilet paper is supplied The rooms are diligently cleaned 5 days a week and towels and bedding are regularly changed The pool area is very clean and there are ample sun beds on three levels with pool bar open from 9am to 5pm with drinks as cheap if not cheaper than in town. It’s a perfect location with a 5 min stroll taking you to the beach and just 10 min walk to the Yumbo centre with the numerous bars and restaurants Also supermarket is only a couple of buildings away so not far to carry your supplies Overall excellent accommodation in an excellent location